Helpdesk Associate - ITIL Job at NTT DATA (Noida)

Helpdesk Associate - ITIL

Provide L1 technical guidance in activities associated with identification, prio...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift
Excellent Verbal Communication skills
Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 t...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a technical support role
Graduate qualification
Basic MS troubleshooting
Basic computer knowledge
Basic TS on networking
Basic technical skills for troubleshooting on issues related to computers
Knowledge of ITIL

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Desktop Support Analyst

IT Support Technician duties involve ensuring technology operates efficiently da...

Location

United States , Las Vegas

Salary:

21.23 - 39.43 USD / Hour

Aristocrat Gaming

Expiration Date

February 09, 2026

Requirements

High school diploma or equivalent experience
Associate degree in Information Technology or related field is helpful
A+, Network+, Security+ certification preferred
MCP certification or equivalent preferred
ITIL certification or experience is a plus
1-2 yrs. Helpdesk/Call Center experience in a large Enterprise environment preferred
Technical knowledge across a broad range of IT disciplines
Strong verbal and written communication skills
Strong customer focus and attention to detail
Must be customer service oriented

Job Responsibility

Deliver exceptional, high-touch IT support to internal employees
Act as a trusted technical partner to the Global Aristocrat IT team
Manage the full lifecycle of incidents and service requests
Conduct sophisticated fixing and root cause analysis on local and remote systems
Contribute to the development and improvement of IT procedures, documentation, and knowledge bases
Provide expert-level support for corporate communication tools, devices, and platforms
Configure, deploy, and maintain end-user systems
Deliver responsive, multi-channel support via phone, email, walk-up, remote sessions, and virtual smart bar environments
Serve as a domain specialist and mentor for junior technicians
Partner with IT leadership to identify process enhancements

What we offer

Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Global career opportunities

Fulltime

New

Business Analyst

TMS is undergoing an exciting period of digital transformation, and we are seeki...

Location

United Kingdom , Salford, Manchester; London

Salary:

Not provided

DS Smith

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions
Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels
High attention to detail and a commitment to producing high-quality outputs
Adaptable, proactive, and comfortable working in a fast-paced environment with competing priorities
Collaborative approach with the ability to influence and negotiate effectively
3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
Familiarity with Agile and Waterfall delivery methodologies
Experience in FMCG or print management is highly desirable
Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
Understanding of customer integration technologies (e.g., APIs, CRM platforms)

Job Responsibility

Gather, analyse, and document business and functional requirements in collaboration with stakeholders
Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
Facilitate workshops, meetings, and communication between business teams and IT
Produce clear documentation including process maps, business cases, user stories, and specifications
Support testing and validation activities to ensure solutions meet business expectations
Assist with change management, including the creation of training materials and supporting user adoption
Contribute to system and data integration initiatives that improve customer-facing and internal processes
Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements

What we offer

Competitive salary
Qualifying Sick Pay scheme
Pension scheme & Life insurance
Share Save scheme
Income Protection
25 days holiday plus Bank Holidays
Employee Assistance Programme
Virtual GP, Occupational Health & free Flu vaccine
Cycle to Work and shopping discounts

Fulltime

New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...

Location

United States of America , El Paso

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level

Job Responsibility

Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
Provide regular and predicable onsite attendance
Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store

What we offer

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match

Helpdesk Associate - ITIL

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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Helpdesk Associate - ITIL

NTT DATA

Location:India , Noida

Category:IT - Administration

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 31, 2026

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Job Posted:
January 31, 2026