Helpdesk Advisor Job at Brook-St Hiredonline (Glasgow)

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Customer Care Advisor

Customer Care Advisor role in a friendly and dynamic Helpdesk team in central Br...

Location

United Kingdom , Brighton

Salary:

25000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Job Responsibility

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

What we offer

Quarterly Bonus (after 6 months' employment)

Fulltime

Customer Care Advisor

Temporary Customer Care Advisor position for 2-3 month contract, office-based in...

Location

United Kingdom , Livingston

Salary:

13.88 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Comfortable managing challenging conversations and conflict resolution
Excellent organisational skills and attention to detail
Proficiency in using IT systems and databases

Job Responsibility

Act as first point of contact for housing-related enquiries via phone, email, and in person
Handle difficult calls and sensitive situations with tact, patience, and professionalism
Support tenants with housing applications, tenancy issues, and general advice
Maintain accurate records and update housing systems
Liaise with internal teams and external agencies to resolve issues efficiently
Promote a positive and supportive environment for all service users

What we offer

Weekly paid
Be part of a supportive and dedicated team
Make a real impact in people's lives
Inclusive and values-driven workplace

Fulltime

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2-4 years’ experience in a helpdesk or support services
Prior experience as a Team leader or in other roles managing IT desk teams
Experience in providing remote technical support for medium to large technical environments is preferred
Ability to manage day-to-day activities of helpdesk and helpdesk advisors
Must have expertise on handling escalated customer issues
Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
Experience with process adherence and suggesting improvements to processes
Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan

Job Responsibility

Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
Ability to involve internal and external resources to lead the client through measurable and attainable goals
Support new employees to ensure that they are getting fast training via mentoring
Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc

Fulltime

New

Helpdesk Manager

We are seeking an experienced Helpdesk Manager to lead and develop a growing fac...

Location

United Kingdom , Manchester

Salary:

50000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience managing a helpdesk or customer service team, ideally within Facilities Management
Strong knowledge of CRM and CAFM systems (JobWatch experience desirable)
Experience managing performance, KPIs and reporting dashboards
A process-driven mindset with the ability to refine and embed structured workflows
Excellent communication and stakeholder management skills
Strong organisational and problem-solving abilities
Confidence handling escalations and working under pressure
Proficiency in Microsoft Office (Excel, Outlook, Word)

Job Responsibility

Leading, coaching and performance managing a team of Helpdesk Advisors across day and night operations
Setting clear KPIs, service standards and performance expectations
Providing oversight and management support across a 24-hour helpdesk function
Ensuring accurate job logging, tracking and completion via CRM and CAFM systems (including client portals)
Promoting a strong culture of data accuracy, reporting discipline and process-driven working
Producing daily, weekly and monthly performance dashboards to support operational and commercial decisions
Managing escalations, complaints and urgent service issues professionally and effectively
Collaborating with Finance, Operations, HR and Account Management to ensure seamless service delivery
Supporting quotation preparation in line with agreed rate cards and ensuring accurate PO management
Ensuring customer setups and job records are correctly configured to maintain billing accuracy

Fulltime

Product Support Specialist - Institutions

As a Product Support Specialist - Institutions, you will act as the primary prod...

Location

United Kingdom , London

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.

Job Responsibility

Act as the primary product expert and relationship manager for our Institutions client base.
Provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.
Bridge client enablement and internal accountability.
Facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management.
Ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What we offer

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.

Fulltime

Human Resources Shared Services Manager

The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR S...

Location

United States , Irvine

Salary:

90000.00 - 105000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field of study
Minimum of three (3) years of progressive human resources experience
Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services
Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
Strong bias for action
Deep understanding of human resources operations, data privacy regulations, and compliance requirements
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

Job Responsibility

Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services
Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
Lead corporate HR Administrative team
Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
Ensure consistency and compliance in the application of HR policies and procedures across corporate departments

What we offer

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
10% annual bonus eligibility

Fulltime

Customer Service Advisor Inbound

Our Inbound Customer Service Advisors are an integral part to the ‘Responsive Ma...

Location

United Kingdom , Birmingham

Salary:

27750.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

demonstrable customer service experience ideally obtained from within a contact centre/call centre or similar fast-paced, dynamic environment
strong IT skills with the aptitude to pick up new systems and be able to follow process and procedure
excellent communication skills with the strength of character to make decisions and follow them through to completion and satisfaction

Job Responsibility

receive high volume calls regarding repairs and maintenance enquiries from social housing clients or residents
use dynamic scheduling system and technology to answer inbound calls
manage the emerging day, dealing with emergencies and exceptions
act as the first point of contact for customers and trade operatives
input up to date, accurate and complete notes for each job/task on the system
produce KPI reports daily

What we offer

monthly performance bonuses
profit share scheme (14% of base salary)
31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
pension contributions up to 5%
life insurance
annual pay reviews
training & development opportunities
health and wellbeing support via Lighthouse Charity
modern, spacious, and open plan office
easy public transport access (train & buses)

Fulltime

Helpdesk Advisor

Brook-St Hiredonline

Location:
United Kingdom , Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Description:

Job Responsibility:

Requirements:

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