Help desk Support, Robert Half

Help desk Support

Robert Half

Location:
United States, Washington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.

Job Responsibility:

Provide deskside support for users based on dispatched service tickets or direct requests
Perform break/fix support for laptops, desktops, and peripheral devices
Install and configure specialty software not packaged in SCCM
Remove devices from the network as directed by security protocols
Diagnose and resolve printer issues, including toner replacement
Maintain CMDB entries and manage on-call schedules using ServiceNow
Participate in daily/weekly meetings for incident and outage management
Support Disaster Recovery and Business Continuity planning
Manage user access, entitlements, and privileged access
Deliver “white glove” support to senior leadership when required, including occasional after-hours support

Requirements:

High school diploma and 5+ years of relevant IT support experience
Current Public Trust clearance or ability to obtain one
Experience providing Tier II support in a Windows office environment
Strong communication and customer service skills
Familiarity with ITSM ticketing systems

Nice to have:

Experience with Windows 10, Microsoft Office, Exchange/Outlook
Prior experience supporting senior leadership or executive offices
Familiarity with multi-building support environments
Experience with ServiceNow and SCCM

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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