Help Desk Support Technician Job at Entry Point Communications LLC (Farmington)

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Help Desk Technician

Aspire of WNY is looking for a full time Help Desk Technician at our Fredonia lo...

Location

United States , Fredonia; Jamestown

Salary:

18.41 - 25.78 USD / Hour

Aspire of WNY

Expiration Date

Until further notice

Requirements

Minimum of two (2) years’ experience in a professional IT work environment
Associate degree in computer science preferred
IT experience within a multi–location organization, advanced knowledge of networking principles and operating systems and experience with administration of wireless access points preferred.

Job Responsibility

Providing on-site technical support to users
Prioritizing and escalating help desk requests based on how critical they are to our business processes
Installation and maintenance of technical systems
Troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security.

What we offer

Medical insurance through Independent Health
Dental insurance
FSA
100% agency paid life insurance
Both long term and short term disability insurances
403b retirement with Agency match
Continuing education reimbursement
15 paid holidays
Separate sick, personal and vacation time

Fulltime

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

IT Help Desk Technician

We are conducting a confidential search for an experienced IT Help Desk Technici...

Location

United States , Portland

Salary:

85000.00 - 125000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong troubleshooting and diagnostic skills
Comprehensive knowledge of Windows desktop systems
DataClear Certification (or equivalent) required
Moderate knowledge of cloud platforms and networking/firewall administration
Excellent communication skills, patience, and customer service orientation
Must be based in the Portland/Vancouver area and able to travel to client sites as needed

Job Responsibility

Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite)
Perform systems monitoring, reporting, and issue resolution
Troubleshoot desktop, network, and cloud application issues quickly and effectively
Support and manage Windows desktops and common business applications
Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.)
Configure and maintain networking systems including routing and firewalls
Provide occasional support for VoIP, macOS, and Linux environments
Maintain strong documentation of issues, resolutions, and system updates

What we offer

Quarterly profit-sharing bonus
Full employer-paid health insurance
401(k) retirement plan
Paid time off (PTO)
Relaxed and supportive work environment

Fulltime

User Support II Technician

The User Support II will troubleshoot and repair a variety of systems across the...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
comfortable presenting ideas and concepts
Ability to work independently and pro-actively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality
ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
Elementary English proficiency communication skills necessary

Job Responsibility

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Diagnose technical problems with networks, applications, and cloud systems
Clearly, communicate the problem solving/support process with end users via a ticketing system
Delegate and engage the appropriate resources to ensure issue resolution.

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees.

Fulltime

Help Desk Manager

We are looking for an experienced Help Desk Manager to lead and enhance IT suppo...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT support or help desk management
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory
Strong understanding of networking concepts, including Cisco and Citrix technologies
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune
Familiarity with cloud technologies and ITSM practices
Expertise in hardware configurations, deployments, and technical support
Ability to quickly adapt to new technologies and drive user adoption across the organization
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment

Job Responsibility

Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences
Develop and execute strategies to improve end-user support and optimize IT service delivery
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility
Provide training to end-users and IT team members on operational procedures and new technologies
Supervise and coordinate tasks for contractors and the internal End-User Support Team
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources
Collaborate with HR to streamline IT onboarding and offboarding processes for employees
Ensure compliance with organizational policies while fostering a user-focused IT culture

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Manager

Lead and mentor a remote team of helpdesk technicians, ensuring optimal performa...

Location

United States , Shoemakersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

Job Responsibility

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a skilled Help Desk Analyst to join our team on a Contract to...

Location

United States , Pomfret

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting and configuring both Mac and PC systems
experience with Android devices, Apple devices, and Chromebooks
strong knowledge of Microsoft Office 365 and Google Workspace
familiarity with network technologies, including Cisco and Citrix
hands-on experience with configuration management and hardware deployments
certification in CompTIA A+ or Apple Certified Desktop Technician (ACDT) is preferred
ability to work independently and manage multiple technical tasks simultaneously
excellent communication and customer service skills to support end users effectively

Job Responsibility

Install, configure, and maintain desktop and laptop computers for end users
diagnose and resolve hardware issues including memory upgrades, keyboard replacements, and motherboard installations
troubleshoot and manage user accounts, domains, and software-related issues
set up and resolve network connectivity problems for both local and remote devices
configure and test wireless access points to ensure seamless connectivity
collaborate with vendors to address and resolve technical challenges
provide support for devices such as Chromebooks, Apple devices, and Mac computers
deploy and manage software applications, including Microsoft Office Suites and Google Workspace
utilize tools like Active Directory to manage user permissions and system access
maintain detailed documentation of technical issues and resolutions

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Help Desk Support Technician

Entry Point Communications LLC

Location:
United States , Farmington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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Help Desk Support Technician

Entry Point Communications LLC

Location:United States , Farmington

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 08, 2025

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Location:
United States , Farmington

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 08, 2025