Help Desk Professional, Robert Half

Help Desk Professional

Robert Half

Location:
United States, Oak Brook

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Do you excel at problem-solving, have a knack for customer service, and enjoy troubleshooting in a technology-driven environment? We are seeking a Help Desk Professional for our client in Oak Brook, IL, on a contract opportunity. If you thrive in a fast-paced setting, love diving into technical challenges, and are passionate about ensuring end-users have an exceptional IT experience, this role is for you.

Job Responsibility:

Provide Tier 1 technical support to end-users in a Windows-based environment
Efficiently resolve technical issues related to hardware, software, network, and system access
Administer Active Directory tasks such as password resets, account creations, and permissions adjustments
Assist users with Office 365 applications, including troubleshooting, user setup, and functionality support
Effectively utilize a ticketing system to document and track issues, ensuring timely resolution
Deliver a high level of customer service by addressing user inquiries with professionalism and clarity
Escalate unresolved issues to higher-tier support when necessary, ensuring minimal disruption to operations
Monitor and maintain system performance by identifying recurring issues and recommending improvements

Requirements:

1-3 years of experience in Help Desk or Technical Support roles in a Windows environment
Hands-on experience with Active Directory administration
Proficiency in Office 365 Applications such as Outlook, Teams, SharePoint, and Excel
Familiarity with a ticketing system such as ServiceNow, Jira, or equivalent, is preferred
Strong troubleshooting and analytical skills, with a focus on resolving technical issues efficiently
Excellent verbal and written communication skills to interact with end-users and document issues effectively
Ability to work independently and prioritize tasks in a dynamic environment
A proactive and customer-centric mindset

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in company 401(k) plan

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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