Help Desk/Desktop Support Analyst Job at Robert Half (Cambridge)

New

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Strong knowledge of Active Directory, including user account management
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
Familiarity with service desk ticketing systems and workflows
Ability to provide Tier 3 technical support and resolve complex issues
Experience with installing and configuring desktop hardware and software
Excellent communication skills to assist users and document solutions
Strong analytical skills for diagnosing and preventing technical problems

Job Responsibility

Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
Manage user accounts and access permissions within Active Directory
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
Provide technical assistance to users, addressing system functionality and application concerns
Install, configure, and maintain desktop systems and peripheral devices
Collaborate with other IT teams to escalate and resolve advanced technical issues
Conduct system updates and patches to ensure optimal performance and security
Offer guidance and training to users on system operations and best practices
Analyze recurring problems to identify root causes and implement preventive measures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account management and system configuration
Experience with Microsoft Windows 10 operating systems and related troubleshooting
Strong understanding of basic troubleshooting techniques for hardware and software
Familiarity with managing service desk tickets and providing timely resolutions
Excellent communication skills to assist end-users and provide clear technical guidance
Ability to work both independently and collaboratively within a team environment
Detail-oriented mindset to document issues and follow IT procedures accurately
Prior experience in a help desk or desktop support role is preferred

Job Responsibility

Provide first-line technical support for hardware, software, and network issues
Manage and resolve service desk tickets in a timely and detail-oriented manner
Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications
Configure and maintain user accounts and permissions within Active Directory
Assist end-users with technical guidance and training to improve their system usage
Document technical issues and resolutions for future reference and knowledge sharing
Collaborate with IT teams to implement and maintain system updates and improvements
Ensure compliance with IT policies and procedures while handling support requests
Monitor system performance and escalate complex issues to appropriate teams
Maintain a high level of customer service and communication throughout support interactions

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malve...

Location

United States , Malvern

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience delivering onsite deskside and helpdesk IT support
Exceptional communication skills and a customer-focused approach
Ability to assist users with diverse levels of technical proficiency
Proficiency in managing devices across MacOS, Windows, and ChromeOS environments
Solid troubleshooting and problem-solving abilities
Demonstrated reliability and professionalism in a work environment

Job Responsibility

Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently
Manage and support devices running MacOS, Windows, and ChromeOS
Assist with the administration of Google Workspace and manage Chromebook devices
Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals
Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment
Collaborate with technical staff onsite to ensure coordinated support efforts
Follow directives from a virtual technology team to align with organizational IT strategies
Document resolutions, processes, and technical issues to build a comprehensive knowledge base

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-q...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in Level 2 Desktop Support roles
Proficiency in supporting Mac and Windows operating systems, including Windows 10 and 11
Strong working knowledge of Office 365, Azure Active Directory, and Okta
Experience with troubleshooting printers, conference room setups, and audiovisual systems
Familiarity with ticketing systems and service desk workflows
Excellent verbal and written communication skills
Strong interpersonal abilities and a customer-focused mindset
Reliable and organized with effective time management skills

Job Responsibility

Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location
Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments
Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems
Manage and resolve service desk tickets promptly, ensuring minimal disruption to users
Maintain and support printers, conference room technology, and audiovisual equipment
Collaborate effectively with team members to address IT challenges and improve system efficiency
Demonstrate a customer-centric approach while assisting users with technical issues
Ensure proper documentation of issues, solutions, and updates within the ticketing system
Stay updated on the latest AV and IT technologies to provide effective support
Organize and prioritize tasks to meet deadlines and client expectations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting techniques
Familiarity with handling service desk tickets effectively
Solid understanding of Microsoft Windows environments
Ability to communicate technical concepts clearly to non-technical users
Proven problem-solving skills in IT support scenarios
Commitment to delivering exceptional customer service

Job Responsibility

Respond promptly to service desk inquiries and resolve technical issues efficiently
Troubleshoot and support Microsoft Windows 10 systems and applications
Manage user accounts and permissions within Active Directory
Provide guidance and solutions for basic IT troubleshooting tasks
Document and track service desk tickets to ensure timely resolution
Assist in the installation and configuration of hardware and software
Collaborate with team members to address complex technical challenges
Maintain a high level of customer service while addressing user concerns
Monitor system performance and escalate issues as needed
Continuously update knowledge of IT systems and tools to improve support capabilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team on a con...

Location

United States , Belmont

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Windows 10 and basic troubleshooting techniques
Experience working with Active Directory for user account management
Familiarity with handling service desk tickets and resolving technical issues efficiently
Knowledge of network basics and the ability to address connectivity problems
Strong interpersonal skills, with the ability to teach and communicate technology concepts to non-technical users
Willingness to travel to a secondary site every other week
Capable of working in a fast-paced environment, managing multiple priorities effectively

Job Responsibility

Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner
Assist a community of users with varying technical abilities, ensuring clear and empathetic communication
Manage service desk tickets, prioritizing and addressing up to 50 incidents daily
Provide onsite support five days a week, ensuring consistent availability for users
Travel to an additional site every other week to provide hands-on technical assistance as needed
Support users nationally through a call center environment, ensuring remote issues are resolved effectively
Troubleshoot basic network and system issues, ensuring minimal disruption to operations
Maintain and update user accounts in Active Directory to ensure proper access and security
Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems
Collaborate with team members to improve support processes and enhance user satisfaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Geneva

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in IT support, particularly with Windows PCs and hardware troubleshooting
Strong communication skills and a customer service-oriented approach
Proficiency in Microsoft 365 applications
Ability to work onsite and travel to school locations as required
Familiarity with Active Directory and basic troubleshooting techniques
Knowledge of Windows 10 operating systems

Job Responsibility

Provide Tier 1 technical support for staff and students, addressing hardware, software, and web application issues
Troubleshoot and repair Windows-based devices, PCs, and associated hardware
Respond to and resolve service desk tickets using a ticketing system, ensuring timely assistance
Install, update, and maintain PCs, including managing inventory and performing repairs
Support classroom technology, including basic audiovisual equipment setup and maintenance
Travel to multiple school sites as needed to provide onsite support, with mileage reimbursement provided
Deliver customer-focused technical solutions while prioritizing and multitasking effectively

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
mileage reimbursement provided

New

Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to join our ...

Location

United States , Hoboken

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a similar technical role
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills for hardware, software, and network-related issues
Familiarity with Microsoft Windows environments and service desk ticketing systems
Excellent communication skills with a customer-oriented approach
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues
Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution
Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges
Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns
Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance
Escalate complex technical issues following established procedures to ensure swift resolution
Maintain detailed and accurate documentation of support activities and ticket updates
Deliver customer-focused assistance with attention to detail, efficiency, and reliability

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Cambridge

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Robert Half

Location:United States , Cambridge

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 13, 2026

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Help Desk/Desktop Support Analyst

Location:
United States , Cambridge

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 13, 2026