Help Desk/Desktop Support Analyst

• Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner
• Assist a community of users with varying technical abilities, ensuring clear and empathetic communication
• Manage service desk tickets, prioritizing and addressing up to 50 incidents daily
• Provide onsite support five days a week, ensuring consistent availability for users
• Travel to an additional site every other week to provide hands-on technical assistance as needed
• Support users nationally through a call center environment, ensuring remote issues are resolved effectively
• Troubleshoot basic network and system issues, ensuring minimal disruption to operations
• Maintain and update user accounts in Active Directory to ensure proper access and security
• Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems
• Collaborate with team members to improve support processes and enhance user satisfaction

• Proficiency in Microsoft Windows 10 and basic troubleshooting techniques
• Experience working with Active Directory for user account management
• Familiarity with handling service desk tickets and resolving technical issues efficiently
• Knowledge of network basics and the ability to address connectivity problems
• Strong interpersonal skills, with the ability to teach and communicate technology concepts to non-technical users
• Willingness to travel to a secondary site every other week
• Capable of working in a fast-paced environment, managing multiple priorities effectively

Previous experience in a call center or help desk environment is preferred but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan