Help Desk/Desktop Support Analyst Job at Robert Half (Appleton)

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malve...

Location

United States , Malvern

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience delivering onsite deskside and helpdesk IT support
Exceptional communication skills and a customer-focused approach
Ability to assist users with diverse levels of technical proficiency
Proficiency in managing devices across MacOS, Windows, and ChromeOS environments
Solid troubleshooting and problem-solving abilities
Demonstrated reliability and professionalism in a work environment

Job Responsibility

Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently
Manage and support devices running MacOS, Windows, and ChromeOS
Assist with the administration of Google Workspace and manage Chromebook devices
Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals
Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment
Collaborate with technical staff onsite to ensure coordinated support efforts
Follow directives from a virtual technology team to align with organizational IT strategies
Document resolutions, processes, and technical issues to build a comprehensive knowledge base

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting techniques
Familiarity with handling service desk tickets effectively
Solid understanding of Microsoft Windows environments
Ability to communicate technical concepts clearly to non-technical users
Proven problem-solving skills in IT support scenarios
Commitment to delivering exceptional customer service

Job Responsibility

Respond promptly to service desk inquiries and resolve technical issues efficiently
Troubleshoot and support Microsoft Windows 10 systems and applications
Manage user accounts and permissions within Active Directory
Provide guidance and solutions for basic IT troubleshooting tasks
Document and track service desk tickets to ensure timely resolution
Assist in the installation and configuration of hardware and software
Collaborate with team members to address complex technical challenges
Maintain a high level of customer service while addressing user concerns
Monitor system performance and escalate issues as needed
Continuously update knowledge of IT systems and tools to improve support capabilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team on a con...

Location

United States , Belmont

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Windows 10 and basic troubleshooting techniques
Experience working with Active Directory for user account management
Familiarity with handling service desk tickets and resolving technical issues efficiently
Knowledge of network basics and the ability to address connectivity problems
Strong interpersonal skills, with the ability to teach and communicate technology concepts to non-technical users
Willingness to travel to a secondary site every other week
Capable of working in a fast-paced environment, managing multiple priorities effectively

Job Responsibility

Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner
Assist a community of users with varying technical abilities, ensuring clear and empathetic communication
Manage service desk tickets, prioritizing and addressing up to 50 incidents daily
Provide onsite support five days a week, ensuring consistent availability for users
Travel to an additional site every other week to provide hands-on technical assistance as needed
Support users nationally through a call center environment, ensuring remote issues are resolved effectively
Troubleshoot basic network and system issues, ensuring minimal disruption to operations
Maintain and update user accounts in Active Directory to ensure proper access and security
Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems
Collaborate with team members to improve support processes and enhance user satisfaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Geneva

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in IT support, particularly with Windows PCs and hardware troubleshooting
Strong communication skills and a customer service-oriented approach
Proficiency in Microsoft 365 applications
Ability to work onsite and travel to school locations as required
Familiarity with Active Directory and basic troubleshooting techniques
Knowledge of Windows 10 operating systems

Job Responsibility

Provide Tier 1 technical support for staff and students, addressing hardware, software, and web application issues
Troubleshoot and repair Windows-based devices, PCs, and associated hardware
Respond to and resolve service desk tickets using a ticketing system, ensuring timely assistance
Install, update, and maintain PCs, including managing inventory and performing repairs
Support classroom technology, including basic audiovisual equipment setup and maintenance
Travel to multiple school sites as needed to provide onsite support, with mileage reimbursement provided
Deliver customer-focused technical solutions while prioritizing and multitasking effectively

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
mileage reimbursement provided

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, including account resets and access management
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
Experience with basic hardware troubleshooting and computer deployments
Familiarity with service desk ticketing systems and efficient resolution of technical issues
Ability to work independently while knowing when to seek guidance or escalate problems
Excellent communication skills to interact effectively with end-users and team members
Demonstrated ability to adapt to new technologies and processes
Previous experience in a Tier II support role or equivalent technical support capacity

Job Responsibility

Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
Adapt to training and feedback, demonstrating a willingness to learn and improve processes
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
Collaborate with team members to implement solutions and improve overall support processes
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
Identify recurring problems and propose strategies to prevent future occurrences
Ensure all support activities are accurately documented and tracked for reporting purposes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for managing user accounts and system settings
Solid knowledge of Microsoft Windows 10 and related troubleshooting techniques
Experience handling service desk tickets and maintaining detailed documentation
Strong problem-solving skills with a focus on delivering effective solutions
Excellent communication and interpersonal abilities for user support
Familiarity with basic IT hardware and software installation processes
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Provide prompt and efficient technical support to resolve end-user issues related to hardware, software, and network connectivity
Manage and maintain user accounts, permissions, and security settings in Active Directory
Troubleshoot and resolve issues within Microsoft Windows 10 systems, ensuring minimal disruption to operations
Track and manage service desk tickets, ensuring timely responses and resolutions
Assist with the installation, configuration, and maintenance of desktop systems and related equipment
Deliver clear and thorough communication to users, documenting solutions and processes effectively
Monitor system performance and identify potential areas for improvement
Collaborate with team members to implement best practices and optimize IT support services
Educate users on basic troubleshooting techniques to enhance their understanding of IT systems and tools

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account and access management
Strong ability to troubleshoot technical issues effectively
Knowledge of Microsoft Windows operating systems
Experience with service desk ticketing systems
Familiarity with basic network management tasks
Strong analytical skills for interpreting system data
Excellent communication and customer service abilities

Job Responsibility

Deliver on-site technical support to users with varying levels of IT knowledge
Diagnose and resolve issues related to hardware, software, and systems
Manage user accounts, including password resets and access control
Perform basic network tasks such as updating IP addresses
Generate, analyze, and utilize system and operational data reports
Collaborate in managing information systems and electronic processes
Support system audits and contribute to the evaluation of findings
Safeguard IT assets and uphold information security protocols
Assist the IT Manager with monitoring, planning, and improving IT workflows

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

New

Shift Lead

At Blank Street, we’re reimagining the cafe experience, making high-quality coff...

Location

United States , Boston

Salary:

19.50 USD / Hour

Blank Street

Expiration Date

Until further notice

Requirements

2+ years’ experience in a customer service leadership position
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Availability to work between 6:30 am and 9:00 pm
Weekend and holiday availability preferred
You must be authorized to work in the U.S.

Job Responsibility

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

What we offer

$19.50/ per hour + tips
Barista accreditation and training program
Paid sick time
Paid vacation time, based on eligibility
Health benefits, based on eligibility
Blank Street coffee and swag
As a growing company we have opportunities for advancement for those interested

Fulltime

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Appleton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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Help Desk/Desktop Support Analyst

Robert Half

Location:United States , Appleton

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 22, 2026

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Shift Lead

Location:
United States , Appleton

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 22, 2026