Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Pittsburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment.

Job Responsibility:

Respond promptly to service desk tickets and provide effective resolutions to technical issues
Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory
Assist users with basic system troubleshooting and maintenance tasks
Ensure system configurations and updates comply with organizational policies
Maintain detailed records of support requests and resolutions
Collaborate with team members to improve service desk processes and user satisfaction
Provide guidance and training to end-users on system usage and best practices
Perform routine checks to identify and address potential technical vulnerabilities
Support organizational compliance by assisting with necessary background and child abuse clearances
Monitor system performance and report any anomalies to the relevant teams

Requirements:

Proficiency in Active Directory and Microsoft Windows environments
Strong knowledge of Windows 10 operating system
Experience with basic troubleshooting and resolving technical issues
Familiarity with managing and responding to service desk tickets
Ability to maintain accurate documentation of support activities
Excellent communication and interpersonal skills for end-user support
Willingness to complete fingerprinting, background checks, and child abuse clearances
Previous experience in a help desk or technical support role is preferred

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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