Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Tucson

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Tucson, Arizona. In this role, you will provide technical support to users, troubleshoot a variety of issues, and ensure a seamless experience with IT systems. This is an exciting opportunity for someone with strong problem-solving skills and a passion for technology.

Job Responsibility:

Provide first-level support for end-user issues, including troubleshooting hardware, software, and network problems
manage and resolve service desk tickets efficiently to maintain a high level of user satisfaction
assist with user account management tasks, including Active Directory administration
install, configure, and maintain Microsoft Windows 10 and 11 operating systems
identify and escalate complex technical issues to the appropriate support teams as needed
document technical solutions and create user guides to improve troubleshooting processes
conduct routine system checks to ensure optimal performance and security compliance
collaborate with team members to implement IT best practices and improve support processes

Requirements:

Proficiency in Active Directory for user account management and troubleshooting
in-depth knowledge of Microsoft Windows 10 and familiarity with Windows 11
strong problem-solving skills with experience in basic IT troubleshooting
familiarity with service desk ticketing systems and workflows
excellent communication skills to provide clear technical guidance to users
ability to prioritize tasks and manage time effectively in a fast-paced environment
previous experience in a help desk or technical support role is preferred

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in 401(k) plan
access to top jobs
competitive compensation and benefits
free online training

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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