Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Pomfret

Category:
IT - Administration

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a skilled Help Desk Analyst to join our team on a Contract to permanent basis in Pomfret, Connecticut. In this role, you will provide technical support for end users, ensuring their hardware and software systems are functioning effectively. This position requires a hands-on and detail-oriented individual with expertise in troubleshooting, configuration, and system maintenance.

Job Responsibility:

Install, configure, and maintain desktop and laptop computers for end users
diagnose and resolve hardware issues including memory upgrades, keyboard replacements, and motherboard installations
troubleshoot and manage user accounts, domains, and software-related issues
set up and resolve network connectivity problems for both local and remote devices
configure and test wireless access points to ensure seamless connectivity
collaborate with vendors to address and resolve technical challenges
provide support for devices such as Chromebooks, Apple devices, and Mac computers
deploy and manage software applications, including Microsoft Office Suites and Google Workspace
utilize tools like Active Directory to manage user permissions and system access
maintain detailed documentation of technical issues and resolutions

Requirements:

Proficiency in troubleshooting and configuring both Mac and PC systems
experience with Android devices, Apple devices, and Chromebooks
strong knowledge of Microsoft Office 365 and Google Workspace
familiarity with network technologies, including Cisco and Citrix
hands-on experience with configuration management and hardware deployments
certification in CompTIA A+ or Apple Certified Desktop Technician (ACDT) is preferred
ability to work independently and manage multiple technical tasks simultaneously
excellent communication and customer service skills to support end users effectively

What we offer:

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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