Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Milwaukee

Category:
IT - Administration

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.

Job Responsibility:

Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues
install, configure, and manage desktop and laptop systems, operating environments, and standard applications
set up and maintain peripheral devices such as printers, monitors, and projectors
perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security
log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes
provide end-user training and guidance on technology best practices and security protocols
collaborate with infrastructure, security, and application teams to resolve complex technical issues
support and maintain displays and projectors in meeting rooms to ensure functionality
troubleshoot basic networking issues using appropriate tools and methods

Requirements:

Experience with Windows 10 desktop environments and troubleshooting
proficiency in Office 365, Adobe Acrobat, and other common enterprise applications
familiarity with basic networking concepts and diagnostic tools
strong communication skills and a customer-centric approach
ability to manage multiple priorities effectively in a dynamic work environment
knowledge of service desk ticketing systems
experience with Active Directory for account and access management
at least 1 year of relevant IT support experience

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
free online training

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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