Help Desk Analyst, Robert Half

Robert Half

Location:
United States, Woburn

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Requirements:

Bachelor’s degree required
Must be a U.S. citizen or permanent resident
Must be self-motivated and a self-starter
2+ years of experience in an information technology role or related discipline required
2+ years of experience in a support or service role, actively interacting with customers on a regular basis required
2+ years of experience with maintenance and repair of computer hardware required
1+ year of project management experience required
Microsoft Active Directory applications experience required
Business software applications, including Microsoft Office Suite experience required
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred

Nice to have:

IT Service Management ticketing tool such as ServiceNow
Manufacturing environment
ITIL Foundation
Microsoft Certified Professional
Microsoft Certified Solutions Expert
CompTIA A+

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 14, 2025

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Help Desk Analyst