CrawlJobs Logo

Help Desk Analyst III

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Oklahoma City

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Help Desk Analyst III serves as a senior member of the IT support team, responsible for resolving complex technical issues, mentoring entry level analysts, and ensuring efficient IT operations. This role involves troubleshooting hardware and software problems, managing escalations, and implementing IT solutions to improve service delivery.

Job Responsibility:

  • Provide advanced technical support for hardware, software, network, and security-related issues
  • Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
  • Analyze and diagnose recurring technical issues, recommending long-term solutions
  • Manage and maintain IT systems, including user accounts, permissions, and security policies
  • Document technical solutions and contribute to the knowledge base for IT support staff
  • Assist in training and mentoring entry level help desk analysts
  • Collaborate with IT teams to implement new technologies and system improvements
  • Ensure compliance with company policies, security standards, and IT best practices
  • Monitor and manage ticket queues, ensuring timely resolution of service requests
  • Provide remote and on-site support to end-users as needed

Requirements:

  • Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
  • 5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
  • Strong troubleshooting skills for Windows, macOS, and enterprise applications
  • Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
  • Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
  • Familiarity with IT service management (ITSM) frameworks such as ITIL
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Nice to have:

Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk Analyst III

Help Desk Analyst III

We are looking for an experienced Senior Deskop/Server Administrator to join our...
Location
Location
United States , New Haven
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of experience in a technical support or server administrator role
  • Proficiency in managing Active Directory, including user account administration
  • Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
  • Familiarity with service desk ticketing systems and workflows
  • Ability to diagnose and resolve hardware and software issues effectively
  • Excellent communication and interpersonal skills for working with diverse users
  • Detail-oriented with strong organizational abilities
  • Capacity to work both independently and collaboratively in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide technical support to users, addressing issues with hardware, software, and network connectivity
  • Manage and maintain Active Directory, including user account setups and permission changes
  • Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems
  • Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation
  • Assist in configuring and deploying new hardware and software systems
  • Conduct Windows server maintenance, administration, and troubleshooting
  • Monitor system performance and identify areas for improvement
  • Collaborate with other IT team members to implement solutions and improve processes
  • Educate users on best practices and preventative measures for common IT issues
  • Maintain detailed records of technical incidents and resolutions
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...
Location
Location
United States , Farmers Branch
Salary
Salary:
30.00 - 40.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
  • Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
  • Hands-on experience with Intune and Multi-Factor Authentication systems
  • Familiarity with service desk ticket management and resolution processes
  • Strong understanding of Microsoft Windows environments and licensing
  • Ability to multitask and adapt to changing priorities effectively
  • Excellent communication skills, both written and verbal, for technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Deliver expert-level technical support for escalated issues across hardware, software, and network systems
  • Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
  • Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
  • Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
  • Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
  • Troubleshoot and analyze issues using advanced techniques and tools
  • Support Microsoft licensing and ensure compliance across systems
  • Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
  • Assist with technology rollouts and AV system projects as needed
  • Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst III

In this hands-on role, you will provide technical support and troubleshooting se...
Location
Location
United States , Norman
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-7 years of experience in IT support, including break/fix environments
  • Strong expertise in Microsoft Office 365, Active Directory, and configuration management
  • Familiarity with Android and Apple devices, as well as Mac and PC hardware
  • Proficiency in Cisco and Citrix technologies
  • Ability to troubleshoot complex technical problems independently and think critically
  • Excellent communication skills to interact effectively with clients and team members
  • Hands-on experience with deployments, server maintenance, and network configurations
  • Must possess a valid driver’s license and ability to travel to client sites using a personal vehicle
Job Responsibility
Job Responsibility
  • Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues
  • Install, configure, and troubleshoot internet systems for residential and commercial customers
  • Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity
  • Manage and support servers, networks, workstations, and Office 365 applications
  • Collaborate with vendors and clients to ensure seamless IT service delivery
  • Conduct system upgrades and migrations to improve infrastructure performance
  • Maintain detailed documentation of issues, solutions, and client interactions
  • Deliver exceptional customer service by communicating technical solutions in a clear and precise manner
  • Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement
  • Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Engineer

We are searching for a highly skilled Customer Success Engineer to play a key ro...
Location
Location
United States
Salary
Salary:
170000.00 - 190000.00 USD / Year
cyera.io Logo
Cyera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates degree or equivalent experience required
  • 12 years experience in Strong project management skills
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
  • Prior experience collaborating with Development teams
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.)
  • Experience with programming or scripting languages and familiarity with APIs and web services
  • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
  • Prior experience working in a software company in a technical customer-facing role is essential
Job Responsibility
Job Responsibility
  • Serving as the primary technical expert on the Cyera Platform
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases
  • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment
  • Proactively identifying and resolving any obstacles or blockers that may impede customer success
  • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
  • Utilizing self-paced training resources to support customer education
  • Troubleshooting and resolving technical issues impacting customers
  • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
What we offer
What we offer
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
  • Fulltime
Read More
Arrow Right
New

Pharmacy Intern

You’ve invested a lot of time and energy in your education. Now you want the cha...
Location
Location
United States , Sunnyvale
Salary
Salary:
18.00 - 19.75 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
March 01, 2026
Flip Icon
Requirements
Requirements
  • Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
  • Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
  • Use and understand verbal and written communication to interact with patients and colleagues
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
  • Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
  • Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
Read More
Arrow Right
New

Assistant Manager

As an Assistant Manager, you’ll support the Store Manager in all aspects of stor...
Location
Location
United Kingdom , London
Salary
Salary:
13.52 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous supervisory or management experience in hospitality, retail or quick service restaurant (QSR) preferred
  • Strong leadership, communication and organisational skills
  • Customer-focused with a passion for delivering great service
  • Able to work in a fast-paced, high-volume environment
  • Flexible and willing to work evenings, weekends and late nights as required
  • Right to work in the UK or Ireland (relevant to store location)
Job Responsibility
Job Responsibility
  • Support the Store Manager in daily operations and deputise in their absence
  • Lead, coach, and inspire team members to deliver excellent customer service
  • Manage inventory, food safety and store cleanliness in line with company standards
  • Monitor and control costs (labour, food, wastage) to maximise profitability
  • Assist with recruitment, training and development of team members
  • Ensure compliance with health & safety and food safety regulations
  • Maintain a positive brand image and uphold Domino’s values
What we offer
What we offer
  • Competitive pay + performance related bonus
  • 28 days paid holiday per year (includes BH, pro rata for part time)
  • Flexible working hours
  • Staff discount on our delicious food
  • Staff meals (conditions apply)
  • Company pension scheme (where eligible)
  • Family Leave policies in place
  • Paid training and development opportunities to support further career progression
  • Supportive, inclusive, and fun team environment
  • Employee recognition opportunities
  • Fulltime
Read More
Arrow Right
New

Business Consultant – Medius

As a Business Consultant, you will play a key role in implementing Medius AP Aut...
Location
Location
United States
Salary
Salary:
Not provided
columbusglobal.com Logo
Columbus United Kingdom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience working with the Medius platform
  • 3+ years of experience in finance, accounting, accounts payable, or similar roles
  • Experience with full lifecycle software implementations
  • Customer-facing consulting experience with external clients
  • ERP implementation experience
  • knowledge of Medius, Dynamics 365, or Infor M3 is highly desirable
  • Experience working in multi-user, multi-client environments
  • Understanding of data integrity, security, and best practices
  • Strong ability to manage multiple priorities and deadlines
  • Comfortable working in a fast-paced environment, including occasional non-standard hours
Job Responsibility
Job Responsibility
  • Lead and contribute to full lifecycle implementations of Medius AP Automation
  • Advise customers on finance and accounts payable best practices
  • Analyze and streamline invoice and financial processes
  • Configure and optimize Medius solutions to meet customer needs
  • Deliver workshops, training, and solution walkthroughs
  • Build and maintain strong, long-term customer relationships
  • Collaborate with global internal teams across projects
What we offer
What we offer
  • Health, Life, Vision and Dental Insurance
  • Short- and Long- Term Disability
  • Paid vacation
  • Sick leave
  • Holidays
  • 401(k)
  • Fulltime
Read More
Arrow Right
New

In House Recruiter

We are looking for a recruitment professional who will provide a consultative, e...
Location
Location
United Kingdom , Dunnington
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing the end-to-end recruitment process from an in-house or agency environment
  • Proven track record of recruiting across a variety of functions (ideally HO functions)
  • Demonstrate creative sourcing strategies
  • A confident communicator as you will be responsible for arranging interviews, liaising with hiring managers of all levels, candidates and recruitment agencies on a daily basis
  • Comfortable working in a fast-paced environment and be proven in your ability to manage multiple priorities at any one time
  • Proficient in all Microsoft Office Applications including Word, Excel, PowerPoint and Outlook
  • Strong influencing style articulate and confident, comfortable in liaising with senior level stakeholders
  • Experience of effectively managing own workload to meet deadlines, using initiative when required
  • Excellent interpersonal skills, able to build rapport when meeting new people and adapt your style to suit the situation
Job Responsibility
Job Responsibility
  • Lead end-to-end recruitment across all business areas, working closely with both the business and HRBPs
  • Identify and source high quality candidates through a variety of routes to market, continually evaluate and redesign processes and ways of working and look at ways of stream-lining recruitment processes and procedures to better support the business
  • Reviewing the candidate journey and application process – making continuous improvements aligned to market insights
  • Ensuring ATS is kept up to date with accurate information, tracking and improving the application processes
  • Maintain the Recruitment group inbox
  • responding to queries in a timely manner and with SLA
  • Maintain Recruitment data (recruitment tracker)
  • Ensuring an engaging social media plan is implemented and executed through selected channels (LinkedIn, Facebook and any other means)
  • management of LinkedIn account ensuring collaboration with the social media marketing team
  • Review the onboarding process and work with HR team making continuous improvements aligned to market insights
Read More
Arrow Right