Help Desk Analyst II, Robert Half

Help Desk Analyst II

Robert Half

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

Requirements:

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

What we offer:

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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