Help Desk Analyst I, Robert Half

Help Desk Analyst I

Robert Half

Location:
United States, Memphis

Category:
IT - Administration

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a dedicated Bilingual Help Desk Analyst I to join our team in Memphis, Tennessee. In this long-term contract role, you will play a key part in addressing IT-related issues and ensuring smooth operations by providing timely and effective support. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset to thrive in a team-focused environment.

Job Responsibility:

Provide prompt resolution to IT incidents by utilizing the knowledgebase and minimizing disruptions to operations
Follow established processes for incident management, ensuring accurate routing of tickets to appropriate teams
Monitor and meet defined performance metrics to maintain service quality
Collaborate effectively within a team environment to achieve shared goals
Demonstrate strong communication and listening skills while assisting users with IT-related concerns
Apply analytical problem-solving techniques to identify and resolve technical issues
Manage time efficiently and prioritize tasks to ensure deadlines are met
Support deployments, configurations, and management of IT systems, including Active Directory, Apple devices, and computer hardware
Utilize expertise in technologies such as Cisco, Citrix, and Microsoft to address user needs
Work occasional weekend shifts and maintain readiness for afternoon and evening hours as required

Requirements:

Strong fluency in written and spoken English
Spanish fluency
Proven experience in IT support or help desk roles
Solid understanding of computer hardware, configuration management, and deployments
Familiarity with technologies such as Android, Microsoft, Cisco, Citrix, and Mac systems
Excellent time management and organizational skills
Detail-oriented with the ability to analyze and resolve complex issues
Effective communication and listening skills to assist users
Willingness to work flexible hours, including occasional weekend shifts

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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