Help Desk Administrator

• Troubleshoot, configure, install, monitor, evaluate and support user break-fix issues, update/upgrade needs and improve Buesing internal and hosted/subscription software, tools and systems
• Build strong relationships with end users, continuously elevate customer service and assist end users with technical support and training as necessary
• Build, support and maintain end user workstations, laptops, mobile devices and administer related mobile device management and support
• Administer and manage Active Directory and O365 users, computers and mailboxes
• Administer and manage operations for all mobile devices including carrier services and related support tools, devices and software
• Basic troubleshooting and administration capabilities in LAN/WAN/internet/wireless technologies
• Collaborate with IT Team and gather end user feedback for improvements in technology platforms, tools and process/procedures as applicable
• Perform any other related duties as assigned by IT Management or business leadership

• Associate’s degree in computer science, management information systems or two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies and TCP/IP
• At least two years of experience with Microsoft OS, desktop/server platforms, Active Directory, Office 365 suite
• Experience working in construction industry is a plus
• Experience as intern, analyst, administrator, customer service or other support directly and primarily working with end users for IT/Technical assistance IT Systems Administrator
• Provide reasonable and consistent IT communication to appropriate audience
• Capable of creating and updating system documentation, system specifications and training materials guidelines
• Ability to establish and maintain effective working relationships with remote and onsite users
• Ability to effectively explain challenging technical concepts to both technical and non-technical staff
• Excellent interpersonal skills, including oral and written communication
• Demonstrated analytical and problem-solving skills
• detail orientated with high appreciation for excellence and quality

Experience working in construction industry

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan