Health Services Support Agent Job at Atlean World (Porto)

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Patient Concierge Agent

Join Allara as a Patient Concierge Agent and be the guide for patients navigatin...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
Act as a liaison between patients and providers, relaying critical information with accuracy
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
Communicate billing-related updates from the finance team to patients, ensuring clarity and support
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
Identify patient pain points and share insights to improve the overall experience
Stay informed about Allara’s evolving services to provide accurate and up-to-date support

What we offer

100% remote within the U.S.

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

What we offer

100% remote within the U.S.

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Support Worker

We are seeking a temporary Support Worker to join our clients dedicated team, wo...

Location

United Kingdom , Exeter

Salary:

14.82 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Experience supporting people from diverse backgrounds with varying needs
Ability to build effective working relationships with clients and partners
Experience maintaining accurate records and implementing action plans
Confidence in lone working and working as part of a team
Clear understanding of diversity and inclusion when working with vulnerable people
Ability to assess risk and apply sound judgement
Good literacy and numeracy skills
Willingness to work flexibly, including occasional Saturdays

Job Responsibility

Provide practical and emotional support to individuals with complex needs
Develop, review, and update support plans and risk assessments
Take a positive and proactive approach to risk management
Work collaboratively with partner agencies including: Mental health services, Substance misuse services, Benefits providers, Landlords and private letting agents
Support individuals to explore education, training, employment, and social opportunities
Promote independence, resilience, and long-term stability

Fulltime

Social Worker

The Medical Social Worker is responsible for identification of oncology patients...

Location

United States , Malone

Salary:

27.30 - 40.95 USD / Hour

The University of Vermont Health Network

Expiration Date

Until further notice

Requirements

Master’s Degree in Social Work from an accredited school of Social Work is preferred, or a MA in counseling is required
One year experience in a hospital or related health care setting
Sound knowledge of community agencies, support programs and oncology related networking systems
Sufficient sensitivity and interpersonal skills to effectively interact with other departments of the Medical Center, community services, providers, and Cancer Center personnel
As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which are care is being provided

Job Responsibility

Identification of oncology patients requiring social work intervention
Assessing areas of psychosocial needs and developing an appropriate and timely plan using professional social work knowledge and practice skills
Act as a referral agent to community support services as appropriate for a patient’s individual needs
Providing counseling and coordination of supportive services to patients and family members, as well as staff member of the Cancer Center

Parttime

New

Technical Support Engineer - Dynamics 365 Customer Engagement & Power Platform

In the Customer Service & Support (CSS) team we are looking for people with a pa...

Location

Portugal , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
OR Technical support, technical consulting experience, or information technology experience
OR equivalent experience.
Strong hands-on experience with Dynamics 365 Customer Engagement
Deep understanding of Dataverse:Tables, relationships
Security model (roles, teams, access levels)Solution management and ALM concepts
Power Automate: Cloud flows (automated, instant, scheduled), Connectors, triggers, actions, error handling, Performance and throttling considerations
Power Apps: Model-driven apps configuration and troubleshooting, Forms, views, business rules, App integration with Dataverse and Power Automate
Understanding of Power Platform governance and environment strategy
Customization & Development: Plug-ins and custom workflows, JavaScript (forms, events), Solution layering and versioning

Job Responsibility

Provide advanced technical and functional support for Dynamics 365 CE workloads
Troubleshoot and resolve issues related to: CE configuration and customization, Dataverse data model, security roles, and business units, Performance, scalability, and reliability
Power Platform ownership: Troubleshoot and optimize Power Automate cloud flows, approvals, triggers, and connectors, Support Power Apps (model‑driven apps primarily
canvas apps where applicable), Diagnose Dataverse integration issues across Power Apps and Power Automate
Investigate issues involving: Plug-ins, custom workflows, actions, JavaScript form scripting and client-side customizations, Business rules and command bar customizations
Analyze logs and traces: Plug-in trace logs, Power Platform run history and failure diagnostics, Platform telemetry and service health signals
Support integrations with: Azure Logic Apps, Azure Functions, REST / Web API, Microsoft 365 (Outlook, Teams)
Collaborate with Product Engineering, Escalation, FastTrack, and Field teams on complex cases and RCA
Advise customers on best practices, architectural decisions, and platform limitations
Contribute to: Knowledge base articles, Internal documentation, Case quality and RCA reviews

Fulltime

Health Services Support Agent

Atlean World

Location:
Portugal , Porto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 22, 2025

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Job Responsibility:

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