Head of Services, Citi

Citi

Location:
Democratic Republic of the Congo, Kinshasa

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is responsible for leading Services strategy, execution, and market share growth within DRC, collaborating closely with local Banking and Markets Business Heads and CCOs. The role focus will be cultivating robust relationships with clients, partners, regulators, and key stakeholders, ensuring the full power of our Services offering reaches the covered geography. The Services Head will also champion innovation for enhanced client experience and operational efficiency, uphold rigorous risk and control standards, and build, mentor, and lead a high-performing team.

Job Responsibility:

Work across product peers to drive business growth and expand market share in DRC, executing global strategy
Foster and maintain strong relationships with key clients, partners and stakeholders in DRC
Relay and influence meeting the needs of the Client with global product peers
Drive client revenue growth, manage profitability, manage KPIs and track performance of the DRC business
Hold partners and functions accountable for enabling Services performance
Manage risk and control standards and foster a culture of compliance across the organization
Ensure the business operates within the appropriate legal entity governance framework for DRC Services business
Ensure local oversight of associated risk management, regulatory and control considerations
Work closely with second and third line partners (Legal, Compliance, Market and Credit Risk, Audit, Finance) to ensure strong engagement with Services, and partner with them to ensure appropriate governance and control infrastructure
Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment
Promote an inclusive and ethical culture, and oversee team development plans
Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
Formulate and execute a strategy for DRC in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries
Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks
Formulate the strategy around and lead external engagement with appropriate regulatory bodies
Drive Citi’s agenda and desired outcomes

Requirements:

Undergraduate Degree, Master’s degree preferred
Extensive experience in financial services, with a proven track record of success in leading and growing a large business
Strong leadership, strategic thinking and execution capabilities
Excellent communication, interpersonal and stakeholder management skills
Deep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
Exposure and track record in both CCPS (Corporate Commercial and Public Sector) and FI (Financial Institutions) segments
Strong track record in developing and nurturing client and vendor relationships
Knowledge of DRC regulatory landscape
Minimum of 12 years postgraduation experience, out of which at least 8 must have been in the banking industry and at least 3 as VP/People manager
Experience in interacting with and influencing key decision-makers in corporate that fit our target market
Fluent in English and French

What we offer:

Opportunity to grow a career
Work with a global team
Inclusive and ethical work environment

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head of Services