Head of Quality – Customer Reporting and Data Analytics Jobs

Head of Customer Management

The U.S. Marketing and Franchise Development organization drives all aspects of ...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience, including 8-10+ years' managerial experience
strong background in business and marketing strategy, having developed strategies 'from the ground up' using frameworks, data and competitive and customer insights
demonstrated expertise in developing and implementing planning processes
able to scope, template and 'processize' for large and complex organization and drive to simple and clear output
strong analytical skills with the ability to leverage data and insights to drive strategic decision-making and optimize marketing performance
high degree of comfort with financial and quantitative analysis, scenario development, and key P&L drivers
ability to scope and direct quantitative analysis for both direct and indirect reports
strong experience in scoping and creating KPI’s and metrics and developing metrics dashboards
structured approach to problem solving including root cause analyses and hypothesis development
significant experience in developing executive level presentations to highlight Marketing strategies and deliverables

Job Responsibility

Develop and refine the strategic vision and roadmap for new customer engagement and retention
design and implement personalized customer onboarding journeys to guide new customers to increasingly deepen their relationships
develop strategies to retain at-risk customers
provide holistic view to Branded Cards in ECM Marketing
drive deep analyses to aid in strategy development
establish and leverage performance metrics, KPIs, and benchmarks
monitor and analyze key operational metrics
collaborate with creative teams, agencies, and internal stakeholders
lead efforts to segment the existing customer base
develop targeted marketing campaigns and strategies

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off, unplanned time off, and paid holidays

Fulltime

Payments Data Transformation Head Director

The Applications Development Senior Group Manager is responsible for accomplishi...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years experience of application development industry experience, with a minimum of 10 years of hands-on experience specializing in the leadership and hands-on development of franchise-critical applications
10+ years experience leading large technology transformation initiative
8+ experience in large technology development experience
8+ years experience in Big Data Org
5 + years Microservices experience
5+ years hands-on experience in Java, Spring, Spring Boot, Spring Cloud, J2EE Design Patterns, REST services, MicroServices, Docker/Kubernetes, messaging product like Kafka
Deep understanding on design Highly Available and Highly Scalable Systems
Front End Technologies like JavaScript and Angular version, CSS2/CSS3, HTML
Hands-on experience in relational (Oracle/DB2), No-SQL (MongoDB), Unix commands
Hands-on experience on working / deploying application on Cloud

Job Responsibility

Manage/develop multiple teams of technology professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior technology management and business leaders
Drive the design and development of system architecture based on latest technology stack, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
Connected to latest technologies, like Generative AI, and keen to put them in practice
A self-starter with the ability to work effectively in teams and remotely
Shows enthusiasm and develops trust through empathy

What we offer

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off and paid sick leave
paid holidays

Fulltime

Sr. Data and BI Lead Analyst

The Sr. Data & BI Lead Analyst role at Citi focuses on driving efforts to preven...

Location

United States , Irving

Salary:

Not provided

Citi

Expiration Date

January 31, 2026

Requirements

Be proficient in crafting data sets needed to support interactive analytics
Understand the concepts of ETL (extraction, transform, and load)
Must be able to produce precise and well-crafted reports, familiarity with SQL, and databases
Understand general Information Security and understand Info Sec metrics in particular
Should be able to work independently and also in a team environment
Be able to multi-task
Be able to pay attention to details
Be proficient in Microsoft Office products such as Excel, Access, PowerPoint, and Word
Have a working understanding of databases, tables, and data design concepts
Have good presentation skills and produce precise and well-crafted reports

Job Responsibility

Build and maintain highly detailed Business Intelligence reports in Cognos
Produce monthly and periodic reports on designated Cybersecurity programs and on any assigned topics
Work with the Cybersecurity program owners, gather Cybersecurity risk data from them, process the data as needed and produce IS reports and metrics
Maintain the reports as needed
Perform Quality Control checks on others' reports for both formatting and data issues
Perform data analysis using, database tools (SQL), Excel, and Access
Produce data sets which are the basis for the interactive analytics and update the data sets on a daily / weekly / monthly basis through automatic ETL jobs
Create, maintain and improve interactive analytics dashboards with appropriate data visualizations
Design and document Business Requirements supporting automation of data feeds from upstream applications to the Cybersecurity reporting application
Present reports and data analysis artifacts to stakeholders

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned time off, unplanned time off, and holidays.

Fulltime

New

Manager, Technical Delivery

We are seeking a leader to scale a high-performing team of Technical Delivery Ma...

Location

United States , San Francisco; New York City; Redwood City

Salary:

160000.00 - 240000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

5+ years in technical delivery, operations, or program management
3+ years managing people or teams
Strong grounding in data systems, analytics, or AI/ML concepts
Comfort with SQL, Python, and data workflows is a plus
Proven track record of developing and scaling high-performing teams in a dynamic environment
Ability to oversee complex, multi-stakeholder technical projects from start to finish
Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed

Job Responsibility

Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact

What we offer

Medical
dental
vision
401(k)
equity compensation in the form of employee stock options

Fulltime

New

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

New

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

New

Digital Marketing Manager

We’re looking for a digital marketing manager to take a hands-on role in the del...

Location

United Kingdom , Manchester

Salary:

35000.00 - 37000.00 GBP / Year

theEword

Expiration Date

Until further notice

Requirements

At least four years working in an environment where you’ve been headed up multichannel digital campaigns across disciplines such as SEO/PPC, organic and paid social media, influencer marketing, video, and inbound/content marketing
Excellent communication skills, both written and verbal, with the ability to communicate with stakeholders at all levels
Experience in the management of digital KPI’s and strong knowledge of digital best practices
Good knowledge of PPC, SEM, SEO, CRO, social media marketing, email marketing, content marketing, and display advertising
Experience in managing people and partnerships. Ideally having had experience in coaching and leading junior staff and partners
Hands-on experience in planning, production, and promotion of campaign work for clients
Excellent project management skills with demonstrable previous success, having worked on multiple projects and campaigns in a digital or creative marketing agency environment
Excellent ability to take briefs and turn them into ideas and moments that clients - and their customers - will love, drawing on your own strengths and those of your colleagues
Highly organised, with amazing written and verbal communication skills and a love of working with and being around people
A strong presenter, able to speak confidently within in-person and virtual meetings

Job Responsibility

Collaborate with Senior Digital Marketing Managers to devise and execute digital strategies that align with clients' marketing objectives
Maintain open communication with partners to ensure smooth account operations, monitoring progress, results, and deadlines
Taking charge of campaign management
effectively utilising resource from junior staff and partners, ensuring the timely delivery of high-quality client projects, and proactively problem-solving to overcome obstacles
Optimise client account channels (Paid Media (Google, Meta, TikTok), SEO, Social Media, Email Marketing) based on data-driven insights. Lead the planning, execution, and optimisation of integrated digital marketing campaigns across diverse channels, including Paid Search (PPC), search engine marketing (SEM), search engine optimization (SEO), social media, email marketing, content marketing, and display advertising
Work with Snr Digital Marketing Managers to set clear goals for digital channels, match key performance indicators (KPIs) with client marketing objectives, and use analytical tools to regularly improve and make changes that have a positive impact on KPI results
Effectively oversee annual/quarterly/monthly digital budgets, ensuring efficient utilisation of client budget resources
Keep on top of digital marketing trends, news, and changes, leveraging this knowledge to develop creative campaigns, optimisations, and ideas for clients
Support the growth of junior team members by supervising tasks where necessary and passing on knowledge to help develop their digital skills
Evaluate and formulate business cases for new projects to contribute towards achieving ambitious company growth objectives

What we offer

Hybrid Working: work in the office when you want, but work remotely when it’s more productive. All we ask in return is for you to be in the office at least 2 days a month and when required for client face-to-face meetings
Flexitime: Start between 08:00 to 09:00 and finish between 16:30 to 17:30
for an early dart on a Friday this is 16:00 to 17:00!
Annual Leave: 31 days including bank holidays and Christmas, plus your birthday off after 1 year's service and an additional day's holiday for every year you’re part of our team, up to an additional 20 days!
Health and Wellbeing: we have trained Mental Health First Aiders and access to an Employee Assistance Programme (including counselling, occupational health, and more.)
Training and Development: we offer constant training and development opportunities to all of our team members
Social events: we organise quarterly social events for the team to celebrate their hard work. To respect employees' work-life balance, these aren’t mandatory to attend

Fulltime

Solution Design Engineer

We are currently seeking an experienced professional to join our team in the rol...

Location

India , Pune

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

At least 8 years of experience in a development engineering role for Web applications and SAAS based application
At least 5 years of experience in to architect related role including leadership responsibilities
Through experience in Writing SDDs
Working with Technical Design approval committee
Working with IT service owners
Authoring Architecture diagrams and documents
Being obsessed with data - i.e. being cognisant around applications interfaces and understanding dataflows
Must have experience with enterprise saas applications
knowledge of IWMS or similar would be an advantage
Understanding APIs

Job Responsibility

Working with outsourced SaaS provider to deliver complex enterprise ecosystems and solves high-level strategic issues, and define strategic directions of the business architecture, which then leads to an understanding of what technology facilities are needed to support that architecture
Assess the viability of new requests and provide validated proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities
Use approved processes for Solutions Proposals for large and/or complex propositions working with Vendor prior to starting onboarding process on any Application for IT service onboarding
keep current knowledge and awareness of industry best practices and relevant technological innovation
Demonstrate excellent analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely
Translate business requirements into system requirements using the appropriate terminology to facilitate the progression of a project through discovery and definition phases
Articulate and identify non-functional requirements and any relevant IT compliance issues
Provide business driven IT consultancy, giving information about potential technology solutions, costs and timescales to enable the business management team to make informed choices about their investments in IT
Participate in architectural governance processes when required
Establish suitable technical relationships with significant vendors, with a view to assisting in issue resolution and understanding vendor IT roadmaps

What we offer

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Fulltime

Head of Quality – Customer Reporting and Data Analytics

Everseen

Location:
United States, Miami, FL / Boston

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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