CrawlJobs Logo

Head of QA

shipperhq.com Logo

ShipperHQ

Location Icon

Location:
United States, Austin

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Head of QA is responsible for defining and executing the QA strategy and approach for our products, encompassing strategic planning, process design, and hands-on expertise throughout the product development lifecycle. You’ll lead and grow our small but mighty QA function - setting the vision for quality, guiding and developing the team, and collaborating closely with our Engineering leadership. This role combines leadership and individual contribution: you’ll provide ongoing direction, mentorship, and coaching while remaining actively involved in building automation frameworks, using AI-powered testing capabilities where they add clear value, writing tests, and executing test plans.

Job Responsibility:

  • Define and execute the overall QA strategy and processes across all products, incorporating pragmatic AI-assisted testing and analysis
  • Own both manual and automated testing, including release and deployment validation
  • Build, refine, and maintain QA automation frameworks
  • Lead, mentor, and support the growth of the QA team
  • Manage QA staging environments and partner with DevOps on CI/CD improvements
  • Collaborate with Engineering and Product teams to ensure quality standards are embedded throughout development
  • Drive continuous improvement through better tooling, process design, and reporting
  • Monitor test results, defects, and root causes, and use insights to improve product quality
  • Act as the point of contact and escalation for all QA and testing matters
  • Evaluate and integrate AI-based QA tools into existing workflows

Requirements:

  • 8+ years of software testing experience (SaaS preferred)
  • 2+ years in a QA lead or management role - experience managing small, agile teams is a plus
  • Proven success in balancing hands-on testing with team leadership and strategy
  • Expertise with test automation frameworks and tools
  • Experience in leveraging AI solutions for test case generation, test data management, and quality insights, with a practical, outcome-focused mindset
  • Strong understanding of CI/CD pipelines and AWS environments
  • Solid grasp of Agile/Scrum development practices
  • Track record of improving QA processes and scaling automation
  • Excellent communication and collaboration skills
  • comfortable working cross-functionally
  • Organized, proactive, and adaptable - thrives in fast-paced, changing environments
  • Comfortable evaluating and experimenting with new automation and AI capabilities
What we offer:
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Maternity and Paternity Leave

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of QA

Head of Quality Engineering

Head of Quality Engineering role at Fospha, dedicated to building the world's mo...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blenheimchalcot.com Logo
Blenheim Chalcot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience scaling QA or Quality Engineering functions, ideally across multiple geographies
  • Ability to drive transformation from traditional QA to developer-owned Quality Engineering and continuous delivery
  • Deep technical mastery in automation frameworks, data quality engineering, and ML validation
  • Understanding of how to validate GenAI-powered systems — including prompt resilience, output coherence, and model drift
  • Retain hands-on credibility — able to advise on tooling, review architecture, and guide senior engineers
Job Responsibility
Job Responsibility
  • Define and embed a unified QA strategy across software, data and ML pipelines
  • Architect and execute systemic quality interventions
  • Advance quality in GenAI-powered interfaces
  • Lead and grow a distributed QA team
  • Own and communicate QA metrics
What we offer
What we offer
  • Competitive salary
  • Be part of a leading global venture builder, Blenheim Chalcot
  • Be exposed to the right mix of challenges and learning and development opportunities
  • Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc.
  • 25 days of paid holiday + your birthday off
  • Free snacks in the office
  • Quarterly team socials
Read More
Arrow Right

Sr Assoc - QA QMS

This role ensures the implementation and maintenance of Quality Management Syste...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ensure the implementation and maintenance of Quality Management System elements at the site
  • achieve compliance with global quality metrics and submit quality metrics data to the QA Head and management on time
  • track and implement improvement objectives identified during quality metrics presentations
  • evaluate departmental efficiency and ensure required training for cross-functional team members is provided
  • assist the QA Head in implementing Electronic Quality Management System (E-QMS) modules to handle QMS elements effectively across the plants
  • ensure non-conformities (NCR/SNCRs) are adequately investigated, root causes identified, and effective Corrective and Preventive Actions (CAPA) are implemented
  • review and approve Out of Specifications (OOS) results, ensuring timely assessment for Field Alert Report (FAR) or regulatory actions
  • ensure Out of Trend (OOT), Out of Limit (OOL), and Laboratory Investigation Reports (LIR) are adequately investigated
  • review and approve Change Control Management (CCM) and Document Change Requests (DCR) as per Standard Operating Procedures
  • monitor and ensure key performance indicators are maintained periodically and achieved
Job Responsibility
Job Responsibility
  • Ensure the implementation and maintenance of Quality Management System elements at the site
  • track and implement improvement objectives identified during quality metrics presentations
  • review and approve Out of Specifications (OOS) results, ensuring timely assessment for Field Alert Report (FAR) or regulatory actions
  • conduct site management reviews, NCR, OOS/OOT/OOL, and Change Control review meetings on time
  • support external and internal audits at the site, providing observations related to QMS compliance
  • monitor and ensure key performance indicators are maintained periodically and achieved.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Health & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer.
  • Fulltime
Read More
Arrow Right

Institutional Credit Management, In-Business Quality Assurance - Real Estate and Structured Credit Underwriting

Institutional Credit Management’s objective is to provide an integrated “end-to-...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable quality control / quality assurance experience, including 5 - 7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
  • Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
  • Ability to understand policies and procedures and execute change seamlessly
  • Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
  • Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals
  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
  • Data analysis skills are desirable
  • BA/BSc or higher degree in Business (MBA), or any other related subject
Job Responsibility
Job Responsibility
  • Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
  • Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
  • Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs
  • Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
  • Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
  • Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
  • Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
  • Support the Global Head of WCR In-Business QA on internal projects and initiatives
  • Support ICM Voice of the Employee (VOE) initiatives
What we offer
What we offer
  • Equal opportunity employment
  • Reasonable accommodation for disabled individuals
  • Fulltime
Read More
Arrow Right

ICM In-Business Quality Assurance - Real Estate and Structured Credit Underwriting

Institutional Credit Management’s (“ICM”) objective is to provide an integrated ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable quality control / quality assurance experience, including 5 - 7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
  • Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
  • Ability to understand policies and procedures and execute change seamlessly
  • Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
  • Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals
  • Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
  • Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
  • Ideally, experience in preparing presentations for senior stakeholders
  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
Job Responsibility
Job Responsibility
  • Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
  • Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
  • Under the supervision of the Quality Assurance Head – Real Estate and Structured Credit Underwriting, support the execution of the following: Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs
  • Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
  • Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
  • Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
  • Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
  • Support the Global Head of WCR In-Business QA on internal projects and initiatives
  • Support ICM Voice of the Employee (VOE) initiatives
  • Fulltime
Read More
Arrow Right

Vice President

Institutional Credit Management's objective is to provide an integrated 'end-to-...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Quality control / quality assurance experience
  • 5-7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution
  • Familiarity with risk management and controls frameworks related to credit risk management
  • Understanding of complex counterparty credit product structures
  • Versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate
  • Background on core credit analysis and underwriting for large corporate and finance industries
  • Awareness of risks and controls associated with credit approvals
  • Strong organizational skills
  • Evolving interpersonal skills
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers
  • Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled
  • Support the execution of consistent and objective assessments during QARs and subsequent follow-up on corrective actions
  • Support sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
  • Support synthesis and preparation of Quality Assurance Reports to ICM business management
  • Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls
  • Support the QA Head to stay abreast of relevant changes to rules/regulations and other industry news
  • Support the Global Head of WCR In-Business QA on internal projects and initiatives
  • Support ICM Voice of the Employee (VOE) initiatives
  • Fulltime
Read More
Arrow Right

Transformation Office QA Officer

Citi is undergoing a Transformation to modernize and simplify the bank. We’re ra...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in a program management planning role
  • Advanced level of experience in Project Management
  • Subject matter expert in at least one area of technology planning
  • Bachelor’s/University degree, Master’s degree preferred
  • 10+ years’ experience in Internal Audit, Program & Project management and Assurance
  • Familiarity with Citi issue management processes beneficial
  • Experience in executing QA scripts and procedures, reporting observed findings, and continuous improvement
  • Strong grasp of program management processes to evaluate findings within a QA process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
  • Experience in preparing presentations for management
  • Excellent communication skills required
Job Responsibility
Job Responsibility
  • Contributes to and / or creates internal communications
  • Creates and prepares reports, metrics and presentations
  • Provides expertise in own area and an advanced level of understanding of the principles of the sub function
  • Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
  • Acts as advisor or coach to new or lower level employees
  • allocates work
  • Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
  • Persuades and influences others through comprehensive communication and diplomacy skills
  • Tracks business unit performance against the business plan and service level agreements
  • Fulltime
Read More
Arrow Right

Quality Assurance VP

Institutional Credit Management’s (ICM) objective is to provide an integrated en...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable quality control / quality assurance experience, including relevant years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
  • Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline
  • Ability to understand counterparty credit risk implications of derivatives and securitization and financing transactions
  • Understanding of policies and procedures with the ability to execute change seamlessly
  • Potential to understand complex counterparty credit product structures, and ideally versed in securitization and credit financing products
  • Ideally some background on core credit analysis for large corporate and finance industries
  • Awareness and adherence to the control environment including Quality Assurance and Quality Control
  • BA/BSc or higher degree in Business (MBA), or any other related subject
Job Responsibility
Job Responsibility
  • Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers
  • Support in the establishment of processes to ensure wholesale credit risks are identified, measured, monitored, and controlled
  • Execute consistent and objective assessments during QARs and sustainability testing of corrective actions raised by Internal Audit or Regulators
  • Prepare Quality Assurance Reports to communicate and measure results and identify negative trends
  • Support the QA Head to stay abreast of relevant changes to rules/regulations
  • Support internal projects and initiatives
  • Participate in the establishment of policies, procedures, risk assessments, and controls
What we offer
What we offer
  • Equal opportunity employment
  • Accessibility support
  • Global benefits for well-being, growth, and work-life balance
  • Fulltime
Read More
Arrow Right

ICM In-Business Quality Assurance VP – Financing and Securitization

Institutional Credit Management’s (“ICM”) objective is to provide an integrated ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in quality control / quality assurance experience, including 5-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
  • Solid understanding of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
  • Ability to understand complex counterparty credit product structures including derivatives and well-versed in securitization and credit financing products as well as credit analysis, underwriting, legal documentation etc.
  • Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
  • Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
  • Experience & adherence to the control environment including Quality Control
  • Demonstrated ability to develop/mentor Talent
  • Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
  • Developed interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
  • Excellent written and verbal communication skills, with the ability to communicate to audiences of varying levels of seniority
Job Responsibility
Job Responsibility
  • Support the Head of Financing and Securitization In-Business Quality Assurance on the discussions to define the Quality Assurance function and Reviews across ICM coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit memo and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
  • Support in the establishment of processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
  • Under the supervision of the ICM In-Business Quality Assurance – Financing and Securitization QA Manager, support on the executing of the following: Consistent and objective assessments during QARs Subsequent follow-up on corrective actions that were raised during QARs
  • Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
  • Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
  • Support WCR In-Business QA (IBQA) function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
  • Support In-Business QA Head of Financing and Securitization to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
  • Support the Global Head of WCR IBQA on internal projects and initiatives
  • Support ICM Voice of the Employee (VOE) initiatives
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy