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Head of Payments Operations

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Phorest

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Location:
Ireland

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

PhorestPay is one of the fastest-growing and most strategically important parts of our business. As Head of Payments Operations, you will own the global operating strategy that powers payments for thousands of salons worldwide. You will ensure PhorestPay delivers a world-class, reliable, compliant, and scalable payments experience - today and into the future. This is a high-impact, senior leadership role where you will define the global operating model for payments and risk, shape long-term strategy, and lead cross-functional and cross-regional alignment. You will elevate operational excellence, strengthen resilience, and embed payments into every stage of the customer journey.

Job Responsibility:

  • Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
  • Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
  • Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
  • Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
  • Build a data-driven operational framework that improves resilience, efficiency, and regional capability
  • Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
  • Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
  • Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

Requirements:

  • 10+ years in payments, fintech, or risk, including senior leadership experience
  • Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models in fast-growing environments
  • Highly data-driven with strong KPI design and analytical decision-making
  • Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
  • A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
  • Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes
What we offer:
  • private healthcare
  • 2 Wellness Days
  • an employee assistance program
  • a free online GP service
  • competitive Compensation
  • an Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • a bike to work scheme
  • tax saver transport tickets
  • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
  • Enhanced Maternity and Paternity Benefits
  • a great learning environment and extensive development opportunities
  • development programs
  • access to many online resources including LinkedIn learning
  • 3 moving days

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
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