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Head of Operations, EMEA

everseen.ai Logo

Everseen

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Location:
United Kingdom, London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Head of Operations is a senior leadership role responsible for driving operational strategy, execution, and performance within their geographical region. Reporting directly to the SVP of Operations, the Head of Operations leads regional operations, overseeing Senior Operations Managers and ensuring customer success, operational efficiency, and scalability across the territory. This role focuses on setting strategic direction for the region, providing governance, and aligning operational performance with broader company goals.

Job Responsibility:

  • Own the operational strategy for the region, aligning local execution with global priorities
  • Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence
  • Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability
  • Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives
  • Oversee all capacity and resource planning within the region
  • Act as the ultimate point of escalation for regional operational and customer challenges
  • Ensure consistency of operational standards, processes, and documentation across the region
  • Drive continuous improvement and innovation in regional operations
  • Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions
  • Represent regional operational needs in global planning discussions
  • Provide executive-level updates and insights on regional performance, risks, and opportunities
  • Lead, coach, and inspire Senior Operations Managers and their teams
  • Foster collaboration and alignment across functions and countries within the region
  • Champion professional development and succession planning
  • Represent the region in strategic customer discussions
  • Engage with key accounts and stakeholders to understand customer needs
  • Travel within the region (up to 30%) for customer, team, and executive engagements

Requirements:

  • 10–12+ years in regional operations, program management, or solutions delivery
  • 5+ years in senior leadership roles
  • Proven ability to lead and scale diverse, distributed teams across multiple countries within a region
  • Strong capability in shaping and executing operational strategy at the regional level
  • Keen interest in Everseen's technology solutions
  • Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible)
  • Expertise in governance, capacity planning, and process optimization
  • Proficiency with project management software, including Microsoft 365, Jira, and Teamwork
  • Strong track record of cross-functional alignment with Product, Engineering, and Sales
  • Exceptional communication and stakeholder management skills
  • Demonstrates initiative, drive, and self-motivation
  • Possesses in-depth problem-solving skills and exercises good judgment
  • Highly organized with excellent organizational skills and meticulous attention to detail
  • A relevant degree qualification is preferred
  • A Project Management qualification (Prince2, PMP etc.) is preferred
  • Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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