Head of KYC Operations Job at Orbis Consultants (Austin)

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Avp-client Maintenance

Step into the role of AVP-Client maintenance will play a critical role in the su...

Location

India , Gurgaon

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Specialist member of the team responsible for providing high value technical KYC support
Ensuring KYC due diligence has been completed in accordance with the Bank's guidelines with UK & Global financial regulation
Lead, manage and motivate a high performing KYC team with a focus on high standards, quality, customer service, controls, execution, and delivery
Support Head of KYC in building a best in class ‘Go To’ team for expertise and embed culture of ‘Right First Time’ across KYC
Build and maintain strong relationships with key stakeholders across KYC, Financial Crime, Compliance and Coverage
Work collaboratively with KYC management on the interpretation of AML policy into KYC Operational procedures
Support Head of KYC to embed a strong control framework and embed a culture of risk
Proven experience in KYC roles and thorough understanding of KYC
Experience of working with key stakeholders e.g. Financial Crime and Relationship Teams
Ability to contribute effectively when working with senior colleagues, across the breadth of business/strategic issues

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
Collaborate closely with other functions/ business divisions

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Mental health support
Inclusive culture
Flexible working arrangements
Hybrid working
Modern workspaces
Collaborative areas

Fulltime

Head of Compliance Operations

We are seeking an experienced and forward-thinking Head of Compliance Operations...

Location

United Kingdom , Wigan

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading operational teams within a dynamic and highly regulated environment, ideally within online gambling across sportsbook, casino, bingo, or lottery operations
Strong working knowledge of UKGC LCCP and AML/CTF regulations
Previous approval as a Personal Management Licence (PML) holder or equivalent key function highly desirable
AML qualifications such as ICA or ACAMS, or Safer Gambling certifications advantageous
Experience supporting regulatory audits or enforcement actions
Experience engaging with regulatory authorities
Experience producing detailed analysis and reporting to support compliance and business objectives
Skilled in working with external systems vendors
Skilled in applying policy directives practically
Skilled in interpreting complex regulatory requirements

Job Responsibility

Take overall responsibility for the operational delivery of Safer Gambling and AML requirements, including KYC and Source of Funds processes
Ensure all compliance operations are efficient, effective, and aligned to regulatory expectations
Continuously review and optimise processes to make the best use of available technology and automation
Using data and performance reporting, measure success against agreed KPIs and SLAs
Provide insight into risk and customer impact
Deliver assurance to the Senior Leadership Team regarding the effectiveness and integrity of the function
Work closely with the Regulatory Compliance team to ensure operational processes remain aligned with current and upcoming regulatory changes
Contribute strategic solutions that balance compliance obligations with customer experience considerations
Foster a strong culture of player protection and accountability across the business
Build and maintain relationships with leading Safer Gambling solution providers

What we offer

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Fulltime

Head of Compliance & MLRO

Aspora is hiring a Head of Compliance & MLRO to set up and run the compliance fu...

Location

India , GIFT City, Ahmedabad

Salary:

Not provided

Aspora

Expiration Date

Until further notice

Requirements

8-10 years in compliance / financial crime / payments risk within banking, payments, remittance, EMI/PI, or regulated fintech
Demonstrated regulator-facing experience (IFSCA preferred
RBI/SEBI/FCA/DFSA/MAS acceptable with strong payments relevance)
Strong knowledge of AML/CFT, KYC, sanctions screening, transaction monitoring governance, and regulatory reporting
Proven experience building compliance frameworks and operating models from scratch in a regulated environment
Experience managing payments risk topics such as chargebacks/disputes, customer complaints, and fraud-risk governance (preferred)
Strong communication skills, able to produce board packs, regulator responses, and partner due diligence materials
High integrity, sound judgment, and a strong sense of ownership and accountability
Comfortable operating in a scale-up environment with hands-on delivery
Willing and able to be physically present in GIFT City

Job Responsibility

Act as the principal compliance officer and primary point of contact with the IFSC regulator and other relevant authorities
Lead regulatory liaison including inspections, queries, filings, and ongoing supervisory engagement
Advise the Board and senior management on regulatory developments, compliance risks, governance, and control effectiveness
Design, implement, and maintain policies, procedures, controls, and monitoring plans for the IFSC entity
Embed compliance into product, operations, and partnership design, particularly for new corridors and new products
Own AML/CFT, KYC, sanctions, transaction monitoring governance, and regulatory reporting obligations for the IFSC entity
Maintain risk-based frameworks, escalation pathways, suspicious activity handling, partner due diligence support, and audit-ready evidence packs
Own the governance framework for chargebacks and disputes: reason code analysis, root-cause reviews, operational controls, and escalation to partners/card networks where applicable
Work with Operations and Fraud teams to ensure fraud controls and escalation processes exist, are tested, and produce defensible evidence trails
Provide oversight of fraud case trends and operational improvements, ensuring fraud-risk learnings are translated into control updates and reporting (without running day-to-day fraud ops)

What we offer

Competitive salary aligned with seniority and experience
Equity participation aligned with long-term impact and leadership role
Professional development support in a fast-growing global fintech group

Fulltime

Specialty seller bpo, finance and accounting

Join a leading organization as a Senior BPO Sales Executive, where you will leve...

Location

United States , New York

Salary:

170000.00 - 283000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO / Business Process Services sales with a deep understanding of outsourcing models
Demonstrated success in selling large, complex, global BPO deals (>$20M TCV)
Industry experience in Finance and Accounting preferred
Expertise in engaging consultatively to solve process challenges related to F&A, Customer Experience, KYC, Claims, HR, Procurement, or industry-specific processes
Strong financial acumen and ability to structure complex deal constructs
Exceptional executive presence, communication, and relationship-building skills
Experience working within or selling to Fortune 1000 clients

Job Responsibility

Lead the end-to-end sales cycle for multi-million-dollar BPO deals, from initial engagement through contract closure
Develop and execute a strategic go-to-market plan in collaboration with practice leaders, industry teams, and alliance partners
Build strong executive-level relationships with client stakeholders, including CFOs, COOs, and Heads of Operations
Identify client pain points and position tailored business process transformation solutions, enabled by automation, AI, and industry accelerators
Collaborate with solution architects, pricing teams, legal, and delivery to structure winning, commercially sound proposals
Stay current on industry trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Banking Operations Associate

In this Role you will be Responsible For - Perform unwrapping of the share holde...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

0-18 months of relevant experience
Basic understanding of the KYC/CDD domain
Ability to understand moderately complex transactions
Ability to understand and interpret source documents
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications

Job Responsibility

Perform unwrapping of the share holder details or the entities involved in the company
Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes
Ensure accurate and timely completion of reporting to clients
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Identify and resolve both regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head
Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
Uses established tools and procedures to solve task-related problems: Fact finding, Information search and gathering, Verifying data, Compilation
Recognizes when there is insufficient information and brings problems to the attention of TL/Manager
Monitors and tracks resolution of issues

Bids Manager

The Bids & Client Services Department is the first and most highly visible contr...

Location

United States , New York

Salary:

70000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

3+ years of relevant professional experience
previous Bids Coordinator or relevant experience within an auction house is strongly desired
exceptional interpersonal and communication skills
comfortable communicating with senior staff, auctioneers, and VIP clients
positive and proactive approach to challenges
proven experience employing problem solving skills when dealing with internal and external clients
experience managing a team is advantageous but not a pre-requisite
operationally minded with an eye for process optimization
meticulous attention to detail with the ability to stick to strict deadlines
must be flexible to work evenings, early mornings, and weekends as needed

Job Responsibility

Oversee day-to-day operation of the bids function including management of ticketing system
bidding and account escalations
live & online auction operations
sale creation and management support
line manage a group of Bids Coordinators and any temporary bids support staff
provide day-to-day support and guidance
manage recruitment of bids staff as necessary
partner with Head of Bids & Client Services to set goals and conduct annual performance reviews
responsible for developing and implementing training for new bids support staff
provide ongoing training for Bids & Client Services teams on compliance procedures, operational processes, and system enhancements

What we offer

discretionary bonus
competitive benefits package

Fulltime

Head of KYC Operations

Orbis Consultants

Location:
United States , Austin

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Job Description:

Job Responsibility:

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