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Head of Infrastructure

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Metronome

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Location:
United States, New York City ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

220000.00 - 275000.00 USD / Year
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Job Description:

We are looking for an experienced infrastructure leader to own and scale the technical foundation that powers Metronome's platform. As Head of Infrastructure, you'll lead a growing team of ~15 engineers responsible for the real-time systems that process billions of events, millions of invoices and enable some of the world's most innovative companies to build their operations on Metronome. This role combines deep technical expertise with organizational leadership, owning the reliability, scalability, and operational excellence of our infrastructure layer. You'll be responsible for ensuring our platform can handle exponential customer growth while maintaining the enterprise-grade reliability that our customers depend on for their critical business operations.

Job Responsibility:

  • Lead and grow a team of 15+ infrastructure engineers, managing both engineering managers and senior individual contributors while providing mentorship, career development, and technical guidance across multiple teams
  • Build and scale the infrastructure organization structure, defining team responsibilities, establishing clear ownership boundaries, and ensuring effective coordination between infrastructure teams and product engineering groups
  • Own the technical roadmap for Metronome's infrastructure layer as we scale to support larger scale and evolve from commodity solutions to specialized streaming infrastructure
  • Partner with engineering leadership to balance infrastructure investments with product development needs, serving as an enabler for product engineering teams
  • Own the end-to-end reliability and performance of real-time systems that process billions of events and millions of invoices with enterprise-grade uptime, latency and correctness requirements
  • Maintain and enhance comprehensive monitoring, alerting, and observability across all infrastructure services
  • Lead incident response and post-mortem processes, ensuring systematic improvements to prevent recurrence and drive operational excellence practices
  • Architect infrastructure solutions that support exponential customer growth and increasingly complex technical requirements
  • Foster a culture of operational excellence where engineers take ownership of system reliability and customer experience
  • Drive hiring and team scaling as infrastructure demands grow with business expansion

Requirements:

  • 8+ years of infrastructure engineering experience including managing engineering managers and driving cross-organizational initiatives
  • Track record building and scaling engineering teams including hiring, mentoring, and creating processes that support rapid organizational growth
  • Proven track record scaling critical infrastructure at high-growth companies
  • Deep expertise in modern infrastructure technologies including streaming data platforms, distributed systems architecture, cloud platforms, observability stacks, and infrastructure-as-code
  • Strong operational excellence background including SLI/SLO frameworks, incident management, capacity planning, and proactive monitoring systems
  • Experience partnering with product engineering teams as an enabler, balancing infrastructure needs with product velocity and business requirements
  • Excellent communication and technical judgment with experience presenting technical concepts to stakeholders and deep understanding of how infrastructure decisions impact performance, productivity, and business outcomes
What we offer:
  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued
  • Market-benched equity
  • Sales incentive pay (for eligible roles)

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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