Head of Equity Derivatives Production Support, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. This role oversees a team across multiple geographies and interfaces with senior stakeholders to improve operational efficiencies and IT service capabilities.

Job Responsibility:

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
guide development teams on application stability and supportability improvements
formulate and implement a framework for managing capacity, throughput and latency
define and implement application onboarding guidelines and standards
work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
participate in business review meetings, relating technology tools strategies to business requirements
assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes
influence and negotiate with senior leaders across functions
provide senior leadership across the Markets business in the adoption of enhanced resiliency capabilities, including creating a roadmap and managing the delivery of work

Requirements:

Experience of managing a Production Support function in a fast-paced, trading or risk management business
senior to advanced level experience in an Apps Support role with commensurate experience in people management
strong technical background
SQL, Windows, Linux
previous scripting or coding experience an advantage
experience of senior stakeholder management
project management with demonstrable results in improving IT services, including resiliency, efficiency, risk and controls
capacity planning/forecasting exposure a plus
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills

Nice to have:

previous scripting or coding experience
capacity planning/forecasting exposure

What we offer:

Equal opportunity employment
reasonable accommodation for persons with disabilities

Additional Information:

Job Posted:
June 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Equity Derivatives Production Support