Head of Customer Success & Pre-Sales

• Hire and manage a CSM and Pre-Sales team, while guiding its strategy with attention to efficient cash management
• Setup a support program for our customers, ensuring high quality, quick answers, and extremely high customer satisfaction
• Develop SOP (standard operating procedures) for the CSM & Pre-Sales functions
• Support sales team and offering technical guidance during sales process
• Manage relationships with existing customers, prioritizing issues, accelerating path to revenue, and upselling customers to new products
• Diagnose and troubleshoot high-level technical issues by reviewing logs (or other methods) to ensure customer satisfaction
• Ability to understand customer analytics requests, ask appropriate discovery questions, and present insights/outcomes in a business context along with opportunities for future improvements
• Act as a strong voice and internal advocate for customers

• 8+ years of combined Customer Success, Pre-Sales and support experience managing large enterprise relationships with deep technical/product needs
• Experience managing and building high quality teams
• Technical background that enables you to rapidly understand the Checkr Trust product
• Technical ability to understand customer workflow nuances and their impact
• Experience with common software applications i.e. Zendesk, Salesforce, Google Apps, etc., and the ability to conduct basic analytics using BI tools like Looker
• Experience in a B2B software technology company
• Willing to travel up to 20% as needed for customer-facing or internal team meetings

HR tech industry experience

• Hybrid work environment
• Lunch four times a week
• Commuter stipend
• Abundance of snacks and beverages