Head of Concierge

The role holder will lead and ensure the smooth running of the Concierge department, maintaining and growing this ambitious and dynamic division. This is a fascinating and challenging role, requiring commercial acumen and the dynamism to deliver commercial success during the peak Christmas trading period, but also the experience and personal skills needed to manage and develop relationships with high value private clients. Nurturing, developing and driving a close-knit team of dedicated Account Managers, the role holder will possess impeccable people skills and the resilience to co-ordinate key strategic partners across the business to deliver the seemingly impossible for clients with extremely high expectations. Embracing corporate and private client gifting and events as well as our wine specialists and event partnerships, the Concierge department has a broad scope, requiring a leader with natural mental agility, a positive can-do approach and considerable resilience under pressure. Using data insight and technology advances, the role holder will seek out new ways to acquire, retain and grow our corporate and private client base, ensuring we deliver joy-giving products, exceptional service and unforgettable experiences. Generating creative gift/event solutions to the opportunities presented by an ever changing commercial landscape, the role holder will enjoy social interaction, possess strong emotional intelligence and be relentless in their drive to deliver exceptional service.