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Head Butler

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a Head Butler to lead this iconic program and shape the guest journey from pre-arrival to departure. This is a rare opportunity to join a pre-opening team and establish a new benchmark for luxury service in one of the world’s most prestigious locations. As Head Butler, you will serve as the face of our Butler Program, leading a team of luxury ambassadors who deliver high-touch, personalized, and anticipatory service. You will oversee all aspects of butler operations, ensuring seamless coordination across departments and an uncompromising guest experience.

Job Responsibility:

  • Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
  • Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
  • Maintain privacy and confidentiality for high-profile guests
  • Conduct daily briefings, set team goals, and ensure consistent communication
  • Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
  • Mentor and train Butler team members to uphold St. Regis standards
  • Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
  • Support recruitment, onboarding, and performance development of the Butler team

Requirements:

  • Degree in Hospitality, Business Administration, or related field
  • Minimum 4 years of leadership experience in Rooms Division or hotel operations
  • Proven leadership in luxury hospitality, with a passion for service and excellence
  • Strong interpersonal, organizational, and technology skills

Nice to have:

Pre-opening experience is highly desirable

What we offer:

Enjoy competitive compensation, benefits, and career development opportunities

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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