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As Head Bartender at STARS Bar, you lead the bar team on shift and protect the standard guests can feel: pace, precision, warmth, and consistency. This is a hands-on leadership role combining service leadership, operational discipline, and creative stewardship of the cocktail and non-alcoholic programme. You are accountable for the day-to-day bar rhythm: opening and closing standards, mise en place, execution quality, stock and cost control, and team capability. You set the tone at the bar, host with confidence, and coach in real time so every drink, every handover, and every guest interaction reflects Four Seasons expectations and the identity of STARS Bar.
Job Responsibility:
Foster Exceptional Guest Relations: Demonstrate outstanding guest service skills while mentoring the bar team to excel in guest interactions
Engaging and Attentive Hosting: Proactively engage with guests at the bar, offering personalised attention, and extend this approach to the floor when possible
Comprehensive Management of Bar Operations: Oversee all aspects of daily bar activities, ensuring smooth and efficient operations
Standard Operating Procedures for Back-of-House: Develop, refine, and maintain BOH SOPs, including daily setup, breakdown, mise en place, and cleaning routines
Effective Bar Manual Implementation: Maintain a comprehensive Bar Manual, incorporating a communications diary to enhance operational flow
Leadership in Team Development: Lead the onboarding, and ongoing development (training and service enhancement) of the bar team, ensuring alignment with the venue’s standards and ethos
Team Dynamics and Role Allocation: Define and assign responsibilities strategically, coordinating team dynamics to optimise performance
Establishing World-Class Beverage Standards: Set exemplary standards and spearhead initiatives to elevate the venue's beverage program to a globally recognised level
Achieving Creative Milestones: Efficiently deliver on creative objectives, meeting agreed-upon goals within designated timeframes
Brand Integrity and Creative Stewardship: Work creatively while preserving the venue’s brand personality and credibility, ensuring all initiatives align with its ethos
Innovative Cocktail Development: Craft world-class cocktails that creatively tell the venue’s story, showcasing depth and innovation in mixology
Exemplary Representation as an Ambassador: Serve as a distinguished ambassador for the bar and beverage program, embodying the highest standards of professionalism and expertise
Lead Representative in the Industry: Act as the primary representative for the venue in both global and local bar industry circles, highlighting the venue’s unique offerings and expertise
Comprehensive Reporting to Management: Provide regular reports to the Operation Manager / F&B Directors on key areas such as daily shift communications, human resources, Cost of Goods Sold, and inventory management, ensuring transparency and operational efficiency
Requirements:
Six to twelve months of restaurant, food and beverage, or equivalent experience is required
Certified by international wine certification program
Minimum 5+ years of bartending experience, with at least 2 years in a leadership role at a high-end, world-class venue
In-depth knowledge of spirits, cocktails, and current beverage trends
Experience in creating and executing a globally recognised cocktail programme
Strong leadership, communication, and guest service skills
Ability to work in a fast-paced, high-pressure environment
Familiarity with bar operations, inventory management, and cost control
Availability to work flexible hours, including nights, weekends, and holidays
Passion for hospitality and dedication to maintaining the highest level of guest satisfaction
Commitment to continuous learning and staying updated on industry trends
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide