Guest Services Representative

• Greeting guests enthusiastically, provide event information, and assist with directions
• Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed
• Respond to emergencies, involving Security or Supervisors as appropriate
• Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety
• Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required
• Handle lost and found items, maintain records, and keep the work area clean
• Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions

• Ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community
• Personal and professional initiative, enthusiasm, and dedication to excellence
• Basic computer skills (i.e.: Microsoft Word, Outlook, etc.)
• Ability to work flexible hours, and potential to cover for other shifts
• Ability to stand for long periods of time
• Must be able to climb stairs in restricted lighting
• Ability to move quickly from one area to another in a safe manner
• Flexible hours including weekends, holidays, and evenings
• Strong communication and professional guest interaction skills
• Understanding of customer service principles and best practices
• Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques
• Knowledge of two-way radio use and radio communication protocols
• Basic office procedures, computer use, and recordkeeping skills
• Ability to prepare clear, concise reports and maintain accurate records
• Exceptional customer service mindset and problem-solving abilities
• High school diploma or GED preferred
• Prior experience in a customer service role (minimum one year preferred)
• Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours
• Willingness to work in varying weather conditions
• Communicate verbally clearly and concisely in English

Paid Sick Leave