Guest Services Representative - Nights

• Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage
• Be fully conversant with hotel facilities, services and special promotions to maximise hotel sales
• Be aware of hotel availability and take every opportunity to maximise room sales
• Increase room revenue by supervising effectiveness of room category upselling
• Anticipate guest needs, act upon and follow up guest requests
• Ensure all charges are correctly posted to guest bills
• Deal with cash, cheque, and credit transactions
• Ensure all messages received for guests are passed on accurately
• Carry out security checks at regular intervals with special emphasis on security, fire and safety
• Check hotel guests in and out and assist with luggage when required
• Operate the hotel switchboard and deal with all internal and external calls
• Ensure a sound knowledge of the local area regarding history, places of interest and special events
• Action early morning calls
• Cleaning of areas as requested
• Complete all relevant training
• Show willingness to take on additional responsibilities
• Have thorough knowledge of and adherence to company regulations including fire regulations, health and safety regulations, and first aid procedures

• Ability to work unsupervised
• Strong communication skills
• Previous experience within a similar role within a hotel environment
• Always striving to deliver a great service for guests
• Proactive and can complete tasks efficiently and follow up where necessary
• Passionate about hospitality and standards
• Keen eye for details
• Excellent organisational skills
• Ability to remain calm whilst working under pressure
• Previous experience with MEWS and Opera PMS preferred but not essential

Previous experience with MEWS and Opera PMS

• Healthcare Plan
• Pension
• Employee Discounted rate to Cycas managed hotels
• Reward & Celebration program
• Opportunity to grow & develop
• Free Healthcare plan
• Continuous paid Training & Development opportunities
• Great workplace atmosphere