Guest Services Expert

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• secure payment
• activate/reissue room keys
• ensure rates match market codes and document exceptions
• verify/adjust billing for guests
• communicate to appropriate staff when guests are waiting for an available room
• advise guest of messages
• clear departures in system
• coordinate with Housekeeping to track room status and guest concerns
• file guest paperwork or documentation
• operate telephone switchboard station
• run and check daily reports
• supply guests with directions and information
• answer, record, and process all guest calls, requests, questions, or concerns
• follow up to ensure satisfaction
• arrange transportation
• count and secure bank at beginning and end of shift
• notify Loss Prevention/Security of thefts

High school diploma or G.E.D. equivalent

• Being part of the Sheraton family
• global career opportunities
• equal opportunity employer
• fostering diversity and inclusion