Guest Service Representative, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, San Francisco

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

26.24 USD / Hour

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Job Description:

Guest Service Representative for Courtyard by Marriott San Francisco Airport. Responsible for conducting guest check-ins and check-outs, processing payments, managing guest requests, and maintaining professional standards. The role emphasizes customer service, teamwork, and operational accuracy.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, requests, changes, and cancellations
Secure payments and verify billing
Activate and file room keys
Process guest requests
Relay messages
Provide directions and local information
Follow up on outstanding requests or problems
Review daily reports/logs
Accept wake-up call requests
Count and secure bank at shift start and end
Process payments and adjustment vouchers
Notify Loss Prevention/Security of theft reports
Maintain professional appearance
Assist individuals with disabilities
Communicate clearly with guests
Support team goals
Comply with company policies

Requirements:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
Secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Nice to have:

Ability to develop and maintain positive working relationships
Passion for providing exceptional guest experiences
Love for learning and improving

What we offer:

Equal opportunity employer
Access to Marriott's global team
Valued and celebrated diverse backgrounds
Non-discrimination on protected bases
Career growth opportunities

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Representative