Guest Service Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Nanjing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Guest Service Manager is responsible for overseeing guest check-ins, verifying payments, handling billing adjustments, training staff, addressing guest and employee concerns, and maintaining quality service standards. The role requires at least 1 year of supervisory experience and related work expertise.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes
document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met
process all payment types, vouchers, paid-outs, and charges
balance and drop receipts
count and secure bank at beginning and end of shift
obtain manual authorizations and follow all Accounting procedures
notify Loss Prevention/Security of any guest reports of theft
assist management in training, evaluating, counseling, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
develop/maintain positive working relationships
support team to reach common goals
listen and respond appropriately to employee concerns
welcome and acknowledge guests
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
respond to safety training requirements
report accidents and unsafe conditions

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Being part of an inclusive and diverse environment
working with a global team at Marriott International
opportunities to grow and develop within the brand
equal opportunity employer policies

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Manager