Guest Service Ambassador Job at PM Hotel Group (Philadelphia)

Ambassador

The Ambassador role at W Ibiza involves enhancing the guest experience by activa...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience
Respond to guest requests for special arrangements or services
Gather and provide local area knowledge to inform guests
Contact appropriate departments to resolve guest issues
Report accidents and unsafe conditions
Follow company policies and procedures
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance standards

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
Training or certification in hospitality, tourism, guest experience, or related fields preferred
Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods

Job Responsibility

Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
Prioritize unresolved or outstanding guest requests from previous days

Fulltime

Hospitality Ambassador

The Hospitality Ambassador is responsible for providing unparalleled hospitality...

Location

United States , Honolulu

Salary:

24.00 - 27.00 USD / Hour

Assessfirst

Expiration Date

Until further notice

Requirements

High interest in learning about all the Hermès métiers, history and art collection
Strong communication skills, offering warmth and graciousness in all interactions
Excellent customer service skills and a friendly disposition
Proactivity in taking care of customers in a calm, professional, and polite manner
Ability to provide information about the neighborhood, store services and other customer inquiries
Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
Works collaboratively and excels in fast-paced environment with continuously changing priorities
Demonstrates high level of attention to detail and ability to anticipate needs
Ability to work a flexible schedule according to needs of the business
Ability to stand for long periods of time

Job Responsibility

Create an effortless luxury environment and exceeding expectations in all hospitality services
Greet and welcome clients as they enter and leave boutique location
Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
Assist with directions - have general knowledge of store and neighborhood
Demonstrate working knowledge of all métiers (product categories)
Provide hospitable services, such as holding umbrellas during inclement weather

Fulltime

Overnight Ambassador

The Overnight Supervisor oversees the direction and administration of Front Offi...

Location

United States , Back Bay

Salary:

31.28 USD / Hour

The 'Quin House

Expiration Date

Until further notice

Requirements

At least 3-5 years of progressive hospitality or guest facing experience
Security and/ or overnight experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent, Bachelor’s Degree Preferred

Job Responsibility

Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
Ensure the safety and security of the facilities and overnight guests
Represent The Quin brand
Support the department in achieving the operational and financial goals
Maintain the facilities in accordance with The Quin standards
Ensure high member and guest satisfaction
Provide leadership and instill a culture and work environment based upon respect
Provide opportunities for staff to learn, grow and develop their abilities through training
Understand all policies, procedures, standards, specifications, guidelines for The Quin House
Maintain rooms inventory controls including room accommodation and rate management

Parttime

Vice President, Premium Experience

Aramark Sports + Entertainment seeks an exceptional premium hospitality leader t...

Location

United States , Philadelphia

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties
Extensive hands-on experience in front-of-house service execution and management
Proven track record training and developing service teams to deliver exceptional guest experiences
Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
Experience with high-profile clientele and VIP guest services
Strategic mindset with ability to establish standards and scale best practices across multiple locations
Strong presentation and communication skills suitable for C-suite and ownership interactions
Ability to influence and inspire teams at all levels of the organization
Experience implementing change management in complex organizations
Business development and client relationship management experience strongly preferred

Job Responsibility

Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues
Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
Conduct site assessments and service audits to identify gaps and opportunities for improvement
Develop service recovery protocols and guest experience escalation procedures
Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
Provide front-of-house perspective in new venue development and renovation projects
Identify service trends, innovations, and best practices from luxury hospitality industry
Develop metrics and KPIs to measure service quality and guest satisfaction
Scale service excellence across the portfolio while respecting individual venue character

Fulltime

Specialty Artist - MAC

The Specialty Artist – MAC is responsible for maximizing sales in the MAC brand ...

Location

United States , Henderson

Salary:

17.00 - 25.50 USD / Hour

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
Cosmetology or demonstrator license where required by state law
Cosmetics artistry experience preferred
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong verbal communication and interpersonal skills

Job Responsibility

Maximizing sales in the MAC brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment
Represent the image, products, and culture of Ulta Beauty and the MAC brand to the Ulta Beauty guest
Support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards)
Meet or exceed MAC brand sales and service goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty
Build and maintain strong customer relationships by interfacing with existing guest base, maintaining active contact with a growing preferred guest list, and following up on guest inquiries
Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services
Conduct personalized, professional caliber makeup demonstrations, applications, and lessons
skincare analyses
and product demonstrations with guests to MAC and Ulta Beauty brand standards
Study and practice the Skill Certification requirements and complete as many skill sets as appropriate, within the specified time frame as set by Ulta Beauty and MAC brand

What we offer

Eligible associates may also earn overtime pay as required by applicable law
Part-time positions are eligible for dental, vision, life, and disability benefits

Parttime

Guest Experience Ambassador

Reporting into the Director of Guest Experience, you will be responsible for res...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least high school diploma
Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent
Cross cultural sensitivity, and customer service orientation
A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional attentive for detail
You must have fluency in English and Italian

Job Responsibility

Responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence
Be responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions
Support in maintaining effective communication with all related departments to ensure smooth service is delivered
Engage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone
Organize itineraries for guest prior arrival, when they are in house and support them post departure

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Guest Service Ambassador

PM Hotel Group

Location:
United States , Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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