Guest Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Guest Service Agents are the face of the hotel. They greet and welcome everyone as well as carrying out the checking in and out of hotel guests, manage the switchboard and assist guests with any queries or requests they may have. They process all payment methods in accordance with accounting procedures and policies and follow property control audit standards and cash handling procedures. Guest Service Agents are responsible for providing an outstanding guest experiences from the point of reservation to departure. They will have sound interpersonal and communication skills in order to liaise with various departments and guest.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts according to accounting specifications

Requirements:

Completing or currently studying in Hospitality related course preferred
Has previous experience in Front Office Operations
Strong background in Front Office or customer service is preferred
Is available for shift work on a rotated roster
Outstanding written & verbal communication skills
A team player, with flair for guest experience
Computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded

What we offer:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Service Agent