Guest Relations Supervisor Job at Marriott Bonvoy (Bali)

Supervisor-Guest Relations

Supervisor position at Sheraton Shanghai Waigaoqiao Hotel responsible for guest ...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to questions from guests and follow up to ensure satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas
Respond to guest requests for special arrangements or services
Contact appropriate departments to resolve guest requests
Collaborate with management to develop procedures and set goals
Assign and ensure work tasks are completed on time and meet quality standards
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor t...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong leadership abilities and experience in team management
Proven problem-solving skills and the ability to make decisions in a fast-paced environment
Fluency in English
Proficiency in hotel management software systems, such as Opera PMS
Detailed-oriented with exceptional organisational skills
Empathetic approach to guest service with a genuine passion for hospitality
Cultural sensitivity and awareness
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
Maintain detailed guest profiles and records of preferences to enhance future visits
Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
Coordinate special guest events, amenities, and welcome arrangements
Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island

What we offer

A competitive package and plenty of development opportunities

Fulltime

Guest Relations

Entry-level management position responsible for leading and assisting with daily...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Coaches, counsels, and encourages employees
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guides daily Front Desk shift operations

Fulltime

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...

Location

Thailand

Salary:

Not provided

Le Cordon Bleu

Expiration Date

Until further notice

Requirements

Minimum education of Vocational certificate in any discipline
Minimum of 1-2 years of relevant experience
Good communication skills both written and verbal communication both Thai and English
Good Interpersonal skills
Ability to liaise with other departments within the school
Proficiency in Microsoft Office programs
Word, Excel and Outlook

Job Responsibility

Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
Handle telephone calls and consider directing them to the appropriate personnel as needed
Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
Other assignments as assigned by supervisor

Guest Relation Manager

At The Ritz-Carlton Harbin, this role is responsible for processing guest check-...

Location

China , Harbin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met

What we offer

Opportunity to work for an equal opportunity employer
learning opportunities with Marriott International brands
inclusive work environment that values diversity
chance to join a global team
commitment to non-discrimination

Fulltime

Government Relations Supervisor

Responsible for managing visa and government-related processes for associates an...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Arabic Speaker is a must

Job Responsibility

Following up online pending visas at the Immigration office for verification
Sending all documents for Medical, Emirates ID, cancellation, OHC, change of status typing to the typing center and collecting applications if required
Assisting new associates for visa and OHC Medical from the Hotel to Hospital and vice versa
Collecting Emirates ID cards, OHC cards from the respective Govt. Authority and sending an email to Govt. Relation Manager
Taking monthly Hotel reports for all associates from Immigration Authority
Applying renewing, paying Etisalat, Ejari, Empower and DEWA bills for the hotel
Assisting terminated staff to the airport to ensure their exiting the country as per the company’s policy
Attestation of documents required by the associates as well as the Hotel documents attestation
Providing updates regarding any pending visa’s, Emirates ID, OHC card to Govt. Relation Manager on a daily basis
Following up with the team and tracking cancellation applications, change of status, while processing visa applications

Fulltime

Guest Experience Supervisor

The Guest Experience Supervisor at Fairfield by Marriott Cebu Mactan oversees gu...

Location

Philippines , Cebu Mactan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
None

Job Responsibility

Process guest check-ins, verifying guest identity, payment, and assigning rooms
Assist management in training and evaluating employees
Accommodate guest requests and ensure satisfaction
Process all payment types and complete cashier reports
Listen and respond appropriately to employee concerns
Maintain confidentiality and adherence to company standards
Perform other job duties as assigned by supervisors

Fulltime

Guest Experience Supervisor

JW Marriott Dongdaemun Square Seoul seeks a Guest Experience Supervisor to overs...

Location

South Korea , Seoul

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience.

Job Responsibility

Process guest check-ins, verify identity and payment, assign room, activate/issue room key
Set up accounts, enter Marriott Rewards information, secure payment
Compile and review daily reports/logs
Supply guests with directions and property information
Accommodate guest requests and follow up
Process various payment types
Count and secure bank
Notify Loss Prevention/Security of theft reports
Assist management in training, evaluating, counseling, motivating employees
Serve as role model

What we offer

Training and development opportunities
Recognition
Focus on holistic well-being
Diverse and inclusive work environment
Guarantee of Fair Treatment/Open Door Policy.

Fulltime

Guest Relations Supervisor

Marriott Bonvoy

Location:
Indonesia , Bali

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 10, 2025

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