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Guest Relations Host

portal.laplanduk.co.uk Logo

LaplandUK

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Location:
United Kingdom of Great Britain and Northern Ireland, Ascot

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

13.25 GBP / Hour
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Job Description:

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.

Job Responsibility:

  • Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic
  • Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate
  • Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village
  • Use of our onsite system to assist guests with a variety of questions, queries, and requests

Requirements:

  • Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience
  • Guest-facing position, requiring high-levels of interaction on a consistent basis
  • Use of technical equipment, including touchscreen tablets
  • Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity
  • Remove all piercings (no clear replacements)
  • Have Natural hair colour and have all long hair in plaits
  • Arrive on shift with a base layer of natural appearing make-up, no false eye lashes and no false or painted nails
  • Have all tattoos covered
  • All jewellery to be removed (Including accessories like tooth gems etc) with the exception of wedding or engagement rings
  • Leave all watches, including smart watches and phones securely in your locker
  • Minimum commitment of 3 shifts per week
What we offer:
  • Hourly pay of £13.25 per hour, plus holiday pay which is paid at the end of your contract
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
  • Shuttlebus from Ascot Train Station to event site

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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