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Guest Experience Office Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Carlsbad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

A premier hospitality property in Carlsbad is hiring a Guest Experience Office Coordinator to support front desk operations, internal communications, and guest service administration. You’ll be the connective tissue between guests, operations teams, and management — ensuring every encounter is seamless and memorable.

Job Responsibility:

  • Greet guests in a warm and professional manner
  • Manage guest check-ins, reservations, and inquiries
  • Coordinate internal communications between front desk, housekeeping, and maintenance
  • Assist with billing inquiries, payment processing, and record management
  • Perform clerical duties including document preparation, filing, and reporting
  • Support scheduling for guest services, events, and special requests
  • Maintain guest databases with accuracy and confidentiality
  • Handle guest concerns proactively with empathy and efficiency

Requirements:

  • 2+ years of office coordination or customer service experience, hospitality preferred
  • Excellent phone etiquette and interpersonal skills
  • Organizational excellence and attention to detail
  • Comfortable with point-of-sale, reservation, or CRM systems
  • Professional presence and guest-centric attitude
  • Strong teamwork and communication skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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