Guest Experience (Front Desk) Intern Jobs

Front Desk Coordinator

We are looking for a Front Desk Coordinator to join our team on a contract basis...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a front desk or receptionist role preferred
Proficiency in operating multi-line phone systems
Strong interpersonal and communication skills
Ability to manage multiple tasks in a fast-paced environment
Excellent organizational skills and attention to detail
Familiarity with basic administrative procedures
Detail-oriented approach and appropriate appearance
Ability to handle sensitive information with discretion

Job Responsibility

Greet visitors and ensure they feel welcomed upon arrival
Manage the check-in process for contractors and other guests
Respond to phone inquiries using a multi-line switchboard system
Maintain accurate records of visitor logs and contractor check-ins
Assist with general administrative tasks to support front desk operations
Ensure the reception area remains clean, organized, and well-maintained
Communicate effectively with internal teams to relay visitor information
Follow established procedures for handling sensitive information
Provide timely support for any front desk-related issues or concerns

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Front Desk Coordinator

The main function of this role is to oversee and manage front desk operations in...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma, General Education Degree or equivalent
Prior experience in a Front Desk Coordinator role or similar
Capability to perform Receptionist Duties such as greeting and directing guests, answering phone inquiries, and handling requests or complaints in a detail-oriented manner
Excellent knowledge of Microsoft Office, particularly Word and Excel
Strong communication and interpersonal skills
Good organizational and multitasking abilities
Problem-solving skills
Ability to handle stress and stay calm under various circumstances
Willingness to work in shifts as needed
Customer service-oriented attitude

Job Responsibility

Coordinating and managing all front desk activities
Efficiently handling incoming calls and directing them to the appropriate parties
Organizing and scheduling meetings and events as needed
Ensuring the facility is well-organized and maintained
Handling the space organization to make sure it's used efficiently
Acting as the first point of contact for visitors and clients
Ensuring seamless communication and coordination between different teams
Managing the reception area to ensure effective telephone and mail communications both internally and externally to maintain a detail-oriented image

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Front Desk Agent

Front Desk Agents are responsible for greeting and registering the guest, provid...

Location

United States , Captiva

Salary:

20.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred
Experience in a hotel or a related field preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Fluent in English language, must be able to convey information and ideas clearly
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
This position holds multiple job functions at once
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
Works well in stressful, high-pressure situations – fast paced environment
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Job Responsibility

Greeting and registering the guest
Providing outstanding guest service during their stay
Settling the guest’s account upon completion of their stay
Registering guests
Making and modifying reservations
Hotel operator duties
Concierge duties
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Maximizing room revenue and occupancy

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Meal During Shift

Fulltime

Senior Director - Luxury Brand Operations

The Senior Director, Luxury Brand Operations is a critical leadership position w...

Location

United States , Bethesda

Salary:

147000.00 - 248100.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
Five or more years in senior roles at the property level of a luxury hotel
4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Job Responsibility

Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
Drive the guest experience across all touchpoints
Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Lobby Ambassador

As a Lobby Ambassador you will be an integral part of the building's hospitality...

Location

United States , New York

Salary:

18.00 - 24.00 USD / Hour

Industrious

Expiration Date

Until further notice

Requirements

3 - 5 years of work experience in hospitality operations include valets, doormen, front desk and reception services
Follow hospitality attire requirements and ensure uniform is in immaculate condition
Maintain standards of cleanliness and personal hygiene and grooming
Have strong computer skills
Be able to stand for long periods of time and lift a minimum of 25lbs
Excellent oral and written communications skills
Be discreet, ethical and committed to maintaining a high degree of confidentiality
Be punctual, dependable and act with a high standard of integrity
Display exceptional organizational and multitasking skills
Be able to understand audiences and appropriately tailor communication internally and externally

Job Responsibility

Greeting our tenants by name each and every time upon entering and leaving the building
Closely managing our visitor management systems - ensuring that our guests are pre-registered and find their way to their destination seamlessly using our internal greeting process
Being part of the daily operations standup and taking proactive measures to be prepared for the various events and arrivals expected daily
Organizing and delivering tenant packages and courier services
Being able to learn and memorize concierge and building FAQ’s to include speaking confidently about the building history, the current amenities and programming, the surrounding area, local restaurants and community happenings
Acting as point of contact for all activities and emergencies in the lobby, including serving as the point person and taking ownership of any problems
Ensuring lobby cleanliness and conditions are maintained and free of debris - document and escalate any facility or IT issues through the proper channels
In conjunction with the rest of the hospitality team, keeping a detailed tracker of tenant preferences and contribute to it daily
Embodying and displaying both Industrious and Landlord values, service principles and universal steps of service in all in-person and interactions with tenants, guests, our Landlord partners, 3rd party amenity partners and vendors

Parttime

Account Specialist

The Account Specialist executes the merchandising of group, contract, business t...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university OR High School diploma or equivalent required
Minimum of 2 years' experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management
Experience with sales information systems and technology
Knowledge of industry processes (pricing, RFPs, proposals) and legal considerations
Proficiency with standard software applications such as MS Office, SFAWeb|CI/TY, MRDW

Job Responsibility

Execute merchandising of group, contract, business transient and/or extended stay sales opportunities
Serve as point of contact between customers, GSO/ASO Sales Managers/Directors and properties
Execute and support account strategies and sales plans
Support preparation of tailored solutions and proposals to customer needs in Greater China
Collaborate with leaders and sales to maximize account value
Assist in organization of customer events and engagement activities
Evaluate, qualify and respond to leads in a professional and timely manner
Act as liaison between customer and hotel(s) to present rate proposals and close sales
Provide proactive account management for assigned accounts
Generate and organize sales reports utilizing internal data systems

What we offer

Opportunities for associates to grow and succeed
Equal opportunity employer
Celebration of unique backgrounds and diversity
Non-discrimination policy

Fulltime

Receptionist

We are looking for a reliable and detail-oriented Receptionist to join our team ...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in receptionist or administrative roles, preferably in a well-organized office setting
proficiency in managing multi-line phone systems and handling inbound calls efficiently
strong organizational skills to maintain an orderly front desk and manage administrative tasks
effective communication abilities, both verbal and written, to interact with visitors and staff
familiarity with using intercom systems for internal communication
ability to multitask and prioritize responsibilities in a fast-paced environment
commitment to punctuality and reliability in maintaining consistent front desk coverage
a positive and organized demeanor to create a welcoming atmosphere for all visitors.

Job Responsibility

Greet and assist visitors as they arrive, providing a friendly and detail-oriented first impression
manage incoming phone calls using a multi-line phone system, directing inquiries to the appropriate departments
utilize an intercom system to facilitate communication within the office
perform general receptionist duties, including maintaining an organized and presentable front desk area
provide administrative support as needed, assisting with office tasks and documentation
ensure smooth coordination of parking validation for guests and employees
monitor lobby activity to maintain a secure and welcoming environment
maintain a schedule for breaks and lunch periods to ensure consistent front desk coverage
adapt to additional responsibilities as required by the team
communicate effectively with team members to support office operations.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training.

Parttime

Guest Experience (Front Desk) Intern

Marriott Bonvoy

Location:
United Arab Emirates , Abu Dhabi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

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Category:Hospitality and Tourism

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Job Posted:
March 22, 2025