Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Riviera Maya

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay at The Riviera Maya EDITION at Kanai, creating memorable and unique experiences while handling operational needs and guest requests.

Job Responsibility:

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Deliver wide range of services guiding guests through entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of local area
Make transactions feel like part of the experience

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Maintaining professional uniform, personal appearance, and communications
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice to have:

Outgoing personality
Authentically amazing people
Looking for work that inspires, challenges and makes them proud
Service comes from the heart

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global team environment

Additional Information:

Job Posted:
October 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Expert