Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Guest Arrival Expert

Guest Arrival Expert position at Four Points by Sheraton Amritsar Mall Road, res...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to read and visually verify information in various formats
Ability to move at required speed (run, walk, jog)
Ability to stand, sit, or walk for extended periods
Ability to lift objects weighing up to 50 pounds without assistance and over 75 pounds with assistance
Ability to move over sloping, uneven, or slippery surfaces and stairs
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping

Job Responsibility

Greet and escort guests to rooms
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours
Explain room features to guests
Transport guest luggage to/from rooms
Assist with luggage storage and retrieval
Assist guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests
Communicate parking procedures

What we offer

Equal opportunity employer
Diverse and inclusive environment
Valued and celebrated unique backgrounds
Global team community
Career development opportunities

Fulltime

Guest Experience Expert Telephone Operator

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience working within a hotel environment preferred
Strong Communication skills (verbal, listening, writing), good telephone etiquette is vital for this role.
Innovative
Pro-active and reliable
Able to work alone and within a team
High school diploma/G.E.D. equivalent
Ability to use standard software applications and hotel systems e.g., Office, Delphi, Marsha, Opera, etc

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line.
Test communications equipment to ensure it works properly.
Respond to special requests from guests with unique needs.

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance
Competitive car lease schemes

Fulltime

Front Desk Associate - Guest Experience Expert

Let your passion for discovery become a career. Explore, discover, share, and in...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exhibit courteous hospitality at all times
Fully own each guest issue
Be proactive in communication with guests, including offering additional services
Co-ordinate response to guest issues and follow up to ensure satisfaction
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Answer telephones using appropriate etiquette (within 3 rings, with a smile, using caller's name, etc.)
Perform other reasonable job duties as requested by Supervisors

Job Responsibility

Process all guest check-ins
Verify guest identity, form of payment
Assign room and activate/issue room key
Set up accurate accounts for each guest according to requirements
Enter Marriott Bonvoy information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information

What we offer

Competitive salary
Investment in personal development
28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

Senior Culinary Operations Specialist

The Sr. Culinary Operations Specialist supports the day-to-day configuration and...

Location

United States , Madison

Salary:

84000.00 - 150000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
5 years of experience in culinary operations, food service operations, POS system management, or related operational roles
Advanced proficiency in POS systems and strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Demonstrated ability to perform the essential duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis

Job Responsibility

Serve as a subject matter expert and primary owner of the Agilysys POS and Nutrislice systems
Process updates to POS menus, pricing, rewards programs, gift cards, refunds, and related system functionality
Coordinate POS-related communication with culinary teams and site leadership
Partner daily with Site Chefs and Sous Chefs to ensure menu adherence, accuracy, and consistency
Manage for POS system updates, signage, and brand adherence
Identify routine system and operational issues, troubleshoot within defined parameters, and escalate complex challenges
Assist with cross-functional workstreams related to POS operations
Ensure accuracy and integrity of menu displays, nutritional information, pricing, and guest-facing systems
Support monthly operational and financial reporting related to POS sales and performance
Track and maintain performance metrics and operational KPIs

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

Room Service Manager

Room Service Manager who share a passion for excellence and who infuse enthusias...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 3 year’s experience working in a managerial capacity
experience in hotel operations, preferably Four Seasons or other luxury environment
experience in adult education or a similar experience
solid knowledge of Room Service experience
good business acumen
a strong work ethic
people-management and facilitation skills
strong leadership and interpersonal skills
ability to priorities and adapt to the changing needs of the operation
firm knowledge of the local market

Job Responsibility

Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that stablished cultural and core standards are met
daily activities and planning for outlet operation
Keep up with the latest product trends and create seasonal and new guest room amenity program
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner and overnight dining
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Monitor all amenities so they are delivered on time and are properly maintained
Establish and maintain par stocks of all supplies

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Western Restaurant Junior Captain

Direct staff and serve guest needs by providing exceptional knowledge of food an...

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in related position with Four Seasons or other organization
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
Logic, eye for details, approachable and willing to help
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
Is proactive, hands on and able to operate autonomously
Requires reading, writing and oral proficiency in the English and Chinese language
Has a positive attitude with a generous and uplifting team approach

Job Responsibility

The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
The ability to anticipate and service of guests’ requirements before requests are necessary
The ability to serve and clear food and beverage items in an unobtrusive and professional manner
The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes
The ability to complete opening and closing side work as assigned and have all tables set according to standard
The ability to present menus and explanations for all menu items as well as specials of the day
The ability to present children's menus, when appropriate, and describe specials and Alternative Cuisine
The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings
The ability to carry trays, bus and reset tables with linen, China, glass and silver
The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities

Fulltime

Hotel Cleanliness Supervisor

The Hotel Cleanliness Supervisor is responsible for overseeing and supervising t...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
At least 2 years of relevant experience in handling Supervisory Housekeeping
A great team player
Proficient in communications skills & interpersonal skills
Able to start work within short notice

Job Responsibility

Oversee and supervise the cleanliness and maintenance of guest rooms, public areas, and Heart of the House
Ensure the highest standards of hygiene and brand standards are consistently met
Ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations
Oversee on-site laundry facility operations as required
Oversee the rotation and management of Hotel Cleanliness Experts
Ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures
Report work-related accidents, or other injuries immediately upon occurrence
Identify and correct unsafe work procedures or conditions
Follow Hazardous Material Management Program procedures
Follow company and department safety and security policies and procedures

Fulltime

Guest Experience Expert - Telephone Operator

Marriott Bonvoy

Location:

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 08, 2026

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