Guest Experience Expert (Concierge) Job at Marriott Bonvoy (Kuala Lumpur)

Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

New

Chief Concierge

We are seeking an experienced and professional Chief Concierge to oversee all co...

Location

Saudi Arabia , Madinah

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Hospitality Management or a related field preferred
high school diploma required
Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort
Strong leadership and organizational skills with the ability to motivate and guide a team
Excellent communication and interpersonal skills, with a focus on guest satisfaction
In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests
Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service
Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint)

Job Responsibility

Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest
Handle VIP guest requests and ensure that special arrangements are made according to their preferences
Provide guests with detailed information on local attractions, dining, entertainment, and transportation options
Coordinate with other hotel departments to ensure seamless service delivery for guests
Develop and implement concierge strategies to improve guest satisfaction and service efficiency
Monitor guest feedback and address any concerns or issues promptly
Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests
Oversee the concierge team’s schedule, ensuring adequate coverage at all times
Ensure the department adheres to hotel policies, including health, safety, and hygiene standards
Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management

What we offer

Competitive salary in a tax-free environment
Housing and transportation allowances
30 days of vacation plus public holidays
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development

Fulltime

New

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Concierge

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred)
Les Clefs d’Or certification or eligibility is highly desirable
Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations
Proven ability to anticipate guest needs and deliver bespoke experiences
Outstanding interpersonal and communication skills
Strong problem-solving ability with a calm and gracious demeanor under pressure
High level of cultural awareness and emotional intelligence
Excellent organizational skills and attention to detail
Proficiency in hotel systems and Microsoft Office
Fluency in English required

Job Responsibility

Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy
Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions
Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution
Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction
Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences
Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests
Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail
Maintain accurate records of guest interactions and preferences in the property management system
Uphold Raffles grooming, etiquette, and presentation standards at all times
Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand

Fulltime

Concierge - Bell Captain

Join us as a Bell Captain to feel empowered by career growth opportunities in a ...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
Lead your bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to the team
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
Plan and execute team building activities for associates
Ensure all guest's wellbeing requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities
Employee Assistance Program
Employee Referral Incentives

Fulltime

Guest Experience Expert - Concierge

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience

Fulltime

Guest Arrival Expert Luggage Porter

This Key Front Line Associate position is tasked with assisting our guests effic...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Eligible to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens living in the UK by 31 December 2020)

Job Responsibility

Assisting guests efficiently, courteously and professionally in all Concierge services
Luggage handling
Providing local area attraction & assistance
Valet parking
Handling any reasonable guest request
Maintaining Marriott’s high standard of hospitality
Providing professional and personalised service that exceeds expectations
Using technology and classic hospitality skill sets to provide high quality and memorable guest experiences

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Attractive bonus plan
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance

Fulltime

Head Concierge

The Head Concierge plays a key leadership role in creating exceptional guest exp...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1–2 years of experience as a Head Concierge in a luxury hotel environment
Proven leadership, communication, and organizational skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Strong problem-solving skills and the ability to remain composed under pressure
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Oversee and coordinate all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain extensive knowledge of local attractions, dining, theater, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Build strong relationships with local businesses and service providers to ensure exclusive access and tailored experiences for guests
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Expert (Concierge)

Marriott Bonvoy

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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