Guest Experience Expert - Front Office, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert - Front Desk, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Job Responsibility:

Join our Ladies and Gentlemen and support the Front Office team with general operational tasks
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
Operate telephone and respond to all guest enquiries, going above and beyond with each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookings
Complete reservation administration tasks and offer general support to the team
Make and update room reservation. Assign rooms according to guest requests and preferences whenever possible
Support the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club Operations

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Attention to detail in all aspects of work
Strong written and verbal communication skills
Prior luxury hotel experience would be preferable

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
June 16, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Experience Expert - Front Office