Guest Experience Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As the Guest Experience Agent, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Job Responsibility:

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience
Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Drive loyalty through our loyalty programs and guest experiences

Requirements:

Experience with OPERA property management system or similar
Have at least 2 year experience preferably within a high volume environment
Opera experience preferred however not required
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

What we offer:

The best hotel training opportunities and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Experience Agent