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Guest Activity Supervisor

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Marriott Bonvoy

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Location:
Indonesia , Bali

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Activity Supervisor oversees the planning, coordination, and daily execution of guest activities and experiences, ensuring each program reflects Bvlgari Resort Bali’s refined service philosophy and commitment to personalized luxury. This role supervises the Guest Activity team, ensuring seamless delivery of recreational, cultural, wellness, and bespoke guest experiences that enhance overall guest satisfaction and engagement. The position acts as a key liaison between guests and internal departments to ensure activities are delivered flawlessly, safely, and in line with brand standards, while also supporting operational efficiency and team development.

Job Responsibility:

  • Oversee the planning, coordination, and daily execution of guest activities and experiences
  • Supervise the Guest Activity team
  • Ensure seamless delivery of recreational, cultural, wellness, and bespoke guest experiences
  • Act as a key liaison between guests and internal departments
  • Ensure activities are delivered flawlessly, safely, and in line with brand standards
  • Support operational efficiency and team development
  • Assist management in training, evaluating, counseling, motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Develop/maintain positive working relationships
  • Support team to reach common goals
  • Listen and respond appropriately to employee concerns
  • Follow company policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Ensure personal appearance is clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge guests
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Ensure adherence to quality standards
  • Enter and locate information using computers/POS systems
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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