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GTM Systems Support Specialist

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ProductBoard

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

53.00 - 73.00 USD / Hour
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Job Description:

Productboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The GTM Systems Support Specialist plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success and will be key in enhancing the effectiveness of our GTM organization. We have initial plans for this to be a 6 month contract, but it may extend further.

Job Responsibility:

  • Administration of core GTM tech stack, with an emphasis on administering SFDC adjacent tools, such as LeanData, Exportly, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc
  • Manage the GTMOps ticket queue, triaging support requests from across the GTM organization
  • Solve problems and issues with an eye towards future scalability but flexible enough to solve current state business requirements
  • Ensure data accuracy, completeness, and consistency across all GTM systems and tools
  • Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner

Requirements:

  • Good proficiency with Salesforce, Gong, Outreach
  • Ability to create clear/simple documentation - process guides & diagrams
  • Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view
  • Analytical. Leverages data where possible to GTM process and productivity
  • Excellent Communication Skills: Ability to concisely explain complex cross-functional processes
  • Entrepreneurial/Builder mindset
  • Strong communication skills

Nice to have:

  • Salesforce Administration Certification
  • Experience with larger technology stack (Looker, Vitally (or other CS platforms), CPQ/CLM/commissions software, LinkedIn Sales Navigator, etc)
  • Prior experience in IT Help Desk strongly preferred
What we offer:
  • Competitive Compensation, Stock Options, Company 401k
  • A budget for your professional development and ongoing learning
  • Unlimited PTO
  • 1 Volunteer Day per year for you to help causes close to your heart
  • Mental Wellness Program to support your well-being and self-care
  • Company contribution to gym and wellness memberships
  • Commuter benefits
  • Team events, such as happy hours, off-sites, and retreats abroad
  • Company contribution and access to best-in-class health benefits

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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