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Gsoc Operator

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HiveWatch

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Location:
United States, El Segundo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

23.00 - 29.00 USD / Hour
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Job Description:

An Operator located in the Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security operators, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week. In an emergency situations, the HiveWatch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory assistance for the performance of essential operational services; the escalation of of identified security events, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety.

Job Responsibility:

  • Represent and display the HiveWatch core principles of customer service and professionalism
  • Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
  • Be able to prioritize and make decisions under stress
  • Maintain various records of communications and events in a concise manner
  • Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers
  • Communicate and disseminate information, using established communication vehicles, to key partners using best practices
  • Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems
  • Maintain composure during critical incidents and emergencies
  • Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
  • Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
  • Ability to generate concise reports from verbal or written sources

Requirements:

  • Minimum 3 years experience working with or in a communications or operations center, or other related role
  • Must be willing to learn unfamiliar technical systems
  • Must have availability for overnight shift work
  • Strong customer service/interpersonal skills, especially during times of crisis
  • Must have a reliable means of communication (i.e., email, cell phone)
  • Must have a reliable means of transportation (public or private)
  • Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
  • Must be able to pass a background check and drug screen upon the extension of a conditional employment offer
What we offer:
  • Health Benefits: Medical, Vision, Dental and Life Insurance
  • Cutting edge solutions in an emerging field with lots of growth potential
  • Generous compensation packages
  • Work from our headquarters on Main Street in El Segundo, CA
  • 401K
  • Paid Time Off
  • Family friendly & compassionate work culture
  • Eligible to participate in HiveWatch Equity Incentive Plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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