GSD RO Customer Care Agent Home - Bilma, Allianz

Allianz

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GSD RO Customer Care Agent Home - Bilma position at Allianz Partners, focusing on customer service and claims in a hybrid work setting.

Complaint Management: Efficiently process customer complaints and implement measures to resolve issues, ensuring customer satisfaction
Quality Assurance Supervision: Coordinate and guide team leaders of specialist departments to maintain high-quality work processes and outcomes
Closed-File Reviews: Conduct regular closed-file reviews from the customer's perspective to identify potential areas for improvement
Training Development: Design and lead training sessions on property insurance law for staff development
Project Support: Assist in various projects, including developing checking rules, updating text modules, and automating processes

Trade Experience: At least completed training in a skilled trade (e.g., Window manufacturer, Painter, Plumber, Carpenter, Electrician, Roofer, Floor Tiler, Glazier, or Plant Mechanic for sanitary, heating, and air conditioning technology) with in-depth knowledge of building repair and maintenance
Construction Industry Knowledge: Sound understanding of the construction industry, especially in building repair, maintenance, and servicing
Team Player: Strong communication and negotiation skills with the ability to collaborate effectively with others
Language Skills: Fluency in written and spoken German
Structured Work Approach: Ability to work independently and meticulously with a structured, results-oriented approach
Technical Skills: Basic knowledge of common EDP (EDV) systems and openness to new IT technologies
Professional Experience: Several years of experience in building management, including selection, control, and acceptance of in-house and external services, particularly in the field of building repair, maintenance, and management of commercial

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation

Employment Type:

Fulltime

Work Type:

Hybrid work

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